Horrible service

In October 2023 my husband got into a car accident with someone who works for a company called mpact. We claimed 3rd party from them to avoid our premiums going up etc . Paladin has advised that they took the matter for review or rather decision making to their 3rd party lawyers from PVC inc , it has been well we are taken from one pillar to the next all parties involved are not assisting at all but rather pass the bug. We are losing on business daily as the car is our company vehicle which costs us to even use our private vehicles. Their insurance assessor came to assess our vehicle and clearly stipulated that the car is not a write off on the document, they are now telling us that they cannot fix the car due to the repair amount being more than the value of the vehicle so PVC decided to write off the vehicle when u request for the retail or book value of the car they duck and dive . Mpact is so irresponsible if their clients drives their vehicles without checking if the car is in our to be on the road . When involved in accidents they pass the bug. We have been calling and sending numerous texts etc and we not getting any help They have caused emotional distress, and lots of unnecessary money has been sent