PU
Paladin Underwriting Managers
Unclaimed Business
PU
Paladin Underwriting Managers
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|4 Reviews
Jun '25 - May '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About Paladin Underwriting Managers
Paladin Underwriting Managers has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Paladin Underwriting Managers across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMH
YJ
Yolande J
1 reviews | Active since Jan 2020
18 Nov 2025, 11:24
Poor service Paladn insurance under writers ( Heineken Beverages)
Their client bump into my car at the red robot stationed ,I'm dealing with a Mr Jude Hill at Paladin who answers emails 2 weeks later and he is never available when I call,it's been almost 6 months now ,Unfortunately paladin insurance does not take their 3rd party claims serious and because of staff no follow up the service is a No....No.. very bad 6 months really guys poor service
Helpful (0)
|Replies (0)YJ
Yolande J
1 reviews | Active since Jan 2020
18 Nov 2025, 11:24
Poor service Paladn insurance under writers ( Heineken Beverages)
Their client bump into my car at the red robot stationed ,I'm dealing with a Mr Jude Hill at Paladin who answers emails 2 weeks later and he is never available when I call,it's been almost 6 months now ,Unfortunately paladin insurance does not take their 3rd party claims serious and because of staff no follow up the service is a No....No.. very bad 6 months really guys poor service
0
Replies (0)LG
Leon G
1 reviews | Active since Jan 2020
15 May 2025, 17:09
Paladin underwriting
I have not dealt directly with these guys but they need to know the attorneys that represent them have dragged a simple motor vehicle accident claim on for 11 months. I have dashcam footage of the incident. The attorneys in question PVW have dragged this on simply because I caused a scene and used a few colourful words as the I've you zero feedback. I have sent close to 30 odd emails to them in 11 months and have never received a direct response to any of them. I have only ever received 2 emails from them 1 offering me 40% of the damages amount. Paladin underwriting take note of how the people representing you behave
Helpful (0)
|Replies (0)LG
Leon G
1 reviews | Active since Jan 2020
15 May 2025, 17:09
Paladin underwriting
I have not dealt directly with these guys but they need to know the attorneys that represent them have dragged a simple motor vehicle accident claim on for 11 months. I have dashcam footage of the incident. The attorneys in question PVW have dragged this on simply because I caused a scene and used a few colourful words as the I've you zero feedback. I have sent close to 30 odd emails to them in 11 months and have never received a direct response to any of them. I have only ever received 2 emails from them 1 offering me 40% of the damages amount. Paladin underwriting take note of how the people representing you behave
0
Replies (0)VS
Vernon S
1 reviews | Active since Jan 2020
21 Jan 2025, 05:26
Shoprite Group / Paladin Insurance & PVW Attorneys refusing to reimburse my insurance excess
I was involved in an accident on the 11th August 2024 where a an It guy from Shoprite bumped me from the back. After many difficulties with the driver refusing to give me their insurance details I managed to go to their head office in Umhlanga and obtain details. I called Verno Hector who deals with their claims in Cape Town. He sent an email to Paladin Insurance and Pierre Van Der Westhuizen Attorneys. On the 23 August Mbali from PVW Inc (Attorneys) informed me it will be quicker to claim from my insurance and they will re-imburse me. I have submitted my excess last year to Shoprite / Paladin and PVW Attorneys and I have been ignored ever since. THIS IS ABSOLUTELY RIDICULOUS THAT SUCH A BIG GROUP OF COMPANIES LIKE SHOPRITE RUNS AWAY FROM MINOR THINGS LIKE THIS MATTER. I WILL MAKE SURE TO PUBLISH THIS AND MAKE PEOPLE AWARE OF THEIR BRAND WHEN IT COMES TO ACCIDENTS. Shoprite reference B83139 - BB15CKZN
Helpful (0)
|Replies (0)VS
Vernon S
1 reviews | Active since Jan 2020
21 Jan 2025, 05:26
Shoprite Group / Paladin Insurance & PVW Attorneys refusing to reimburse my insurance excess
I was involved in an accident on the 11th August 2024 where a an It guy from Shoprite bumped me from the back. After many difficulties with the driver refusing to give me their insurance details I managed to go to their head office in Umhlanga and obtain details. I called Verno Hector who deals with their claims in Cape Town. He sent an email to Paladin Insurance and Pierre Van Der Westhuizen Attorneys. On the 23 August Mbali from PVW Inc (Attorneys) informed me it will be quicker to claim from my insurance and they will re-imburse me. I have submitted my excess last year to Shoprite / Paladin and PVW Attorneys and I have been ignored ever since. THIS IS ABSOLUTELY RIDICULOUS THAT SUCH A BIG GROUP OF COMPANIES LIKE SHOPRITE RUNS AWAY FROM MINOR THINGS LIKE THIS MATTER. I WILL MAKE SURE TO PUBLISH THIS AND MAKE PEOPLE AWARE OF THEIR BRAND WHEN IT COMES TO ACCIDENTS. Shoprite reference B83139 - BB15CKZN
0
Replies (0)JM
James M
1 reviews | Active since Jan 2020
30 Sept 2024, 13:11
*****sters of note!
Stay away from these ******. My motorbike was hit by one of Paladin’s client called Brewtech Engineering. Brewtech gave me the run around and eventually gave me their insurance information which has been a headache for me since. Paladin requested documentation and quotes which l gave them but for almost a month they gave me the run around and then they eventually transferred me to their bogus lawyers PVWinc, again, they were in on the con. 3 months later, all my emails again unanswered. A guy called Siyanda Mzasi is the culprit at PVWinc, he initially responded to say he is working on the claim but eventually just ignored me. These guys are a *****, stay away from them!!!!!
Helpful (0)
|Replies (0)JM
James M
1 reviews | Active since Jan 2020
30 Sept 2024, 13:11
*****sters of note!
Stay away from these ******. My motorbike was hit by one of Paladin’s client called Brewtech Engineering. Brewtech gave me the run around and eventually gave me their insurance information which has been a headache for me since. Paladin requested documentation and quotes which l gave them but for almost a month they gave me the run around and then they eventually transferred me to their bogus lawyers PVWinc, again, they were in on the con. 3 months later, all my emails again unanswered. A guy called Siyanda Mzasi is the culprit at PVWinc, he initially responded to say he is working on the claim but eventually just ignored me. These guys are a *****, stay away from them!!!!!
0
Replies (0)kS
khumo S
1 reviews | Active since Jan 2020
22 Mar 2024, 20:20
Horrible service
In October 2023 my husband got into a car accident with someone who works for a company called mpact. We claimed 3rd party from them to avoid our premiums going up etc . Paladin has advised that they took the matter for review or rather decision making to their 3rd party lawyers from PVC inc , it has been well we are taken from one pillar to the next all parties involved are not assisting at all but rather pass the bug. We are losing on business daily as the car is our company vehicle which costs us to even use our private vehicles. Their insurance assessor came to assess our vehicle and clearly stipulated that the car is not a write off on the document, they are now telling us that they cannot fix the car due to the repair amount being more than the value of the vehicle so PVC decided to write off the vehicle when u request for the retail or book value of the car they duck and dive . Mpact is so irresponsible if their clients drives their vehicles without checking if the car is in our to be on the road . When involved in accidents they pass the bug. We have been calling and sending numerous texts etc and we not getting any help They have caused emotional distress, and lots of unnecessary money has been sent
Helpful (0)
|Replies (0)kS
khumo S
1 reviews | Active since Jan 2020
22 Mar 2024, 20:20
Horrible service
In October 2023 my husband got into a car accident with someone who works for a company called mpact. We claimed 3rd party from them to avoid our premiums going up etc . Paladin has advised that they took the matter for review or rather decision making to their 3rd party lawyers from PVC inc , it has been well we are taken from one pillar to the next all parties involved are not assisting at all but rather pass the bug. We are losing on business daily as the car is our company vehicle which costs us to even use our private vehicles. Their insurance assessor came to assess our vehicle and clearly stipulated that the car is not a write off on the document, they are now telling us that they cannot fix the car due to the repair amount being more than the value of the vehicle so PVC decided to write off the vehicle when u request for the retail or book value of the car they duck and dive . Mpact is so irresponsible if their clients drives their vehicles without checking if the car is in our to be on the road . When involved in accidents they pass the bug. We have been calling and sending numerous texts etc and we not getting any help They have caused emotional distress, and lots of unnecessary money has been sent
0
Replies (0)PM
Pasco M
1 reviews | Active since Jan 2020
24 Nov 2023, 05:44
VERY BAD, POOR SERVICE
Disappointing Underwriting /Brokers/insurers A driver of a Fidelity vehicle on 21 April 2023 was driving recklessly and hit my car, I got into contact with Fidelity so they gave me all the 3rd party documents to complete, and they also requested some of my documents, accident report etc. After a month worth sending them mails, they sent out they assessor to assess the damages. After that they suddenly went quiet, I had to make follow up, the matter was apparently with Pvw in., then around June when I did follow up again the matter was with Linda from Paladin, whom never respond to emails, and everytime I call to do a follow up, it's the same story. From June till now November, my case is "awaiting outstanding documentation from their broker. Worse now he's no longer taking my calls nor replying to my mails. The last time I had to explain my situation that they caused me an inconvenience, my wive gave birth last month, imagine the trauma of seeking transportation at 02h30 to the hospital,waking up neighbors to assist, Every time whenever he decides to respond to my mails, it's always "we're still awaiting documents from the broker" I mean how long does it take for documentation to be complete? It's almost 9 months now. My case number is CLP2307000038165 - AC27942 - RBS9794 - Motor Accident Date 21/04/2023. I need the matter to be resolved ASAP. VERY POOR SERVICE. 🤬😠😡
Helpful (0)
|Replies (0)PM
Pasco M
1 reviews | Active since Jan 2020
24 Nov 2023, 05:44
VERY BAD, POOR SERVICE
Disappointing Underwriting /Brokers/insurers A driver of a Fidelity vehicle on 21 April 2023 was driving recklessly and hit my car, I got into contact with Fidelity so they gave me all the 3rd party documents to complete, and they also requested some of my documents, accident report etc. After a month worth sending them mails, they sent out they assessor to assess the damages. After that they suddenly went quiet, I had to make follow up, the matter was apparently with Pvw in., then around June when I did follow up again the matter was with Linda from Paladin, whom never respond to emails, and everytime I call to do a follow up, it's the same story. From June till now November, my case is "awaiting outstanding documentation from their broker. Worse now he's no longer taking my calls nor replying to my mails. The last time I had to explain my situation that they caused me an inconvenience, my wive gave birth last month, imagine the trauma of seeking transportation at 02h30 to the hospital,waking up neighbors to assist, Every time whenever he decides to respond to my mails, it's always "we're still awaiting documents from the broker" I mean how long does it take for documentation to be complete? It's almost 9 months now. My case number is CLP2307000038165 - AC27942 - RBS9794 - Motor Accident Date 21/04/2023. I need the matter to be resolved ASAP. VERY POOR SERVICE. 🤬😠😡
0
Replies (0)