Shoprite Group / Paladin Insurance & PVW Attorneys refusing to reimburse my insurance excess

I was involved in an accident on the 11th August 2024 where a an It guy from Shoprite bumped me from the back. After many difficulties with the driver refusing to give me their insurance details I managed to go to their head office in Umhlanga and obtain details. I called Verno Hector who deals with their claims in Cape Town. He sent an email to Paladin Insurance and Pierre Van Der Westhuizen Attorneys. On the 23 August Mbali from PVW Inc (Attorneys) informed me it will be quicker to claim from my insurance and they will re-imburse me. I have submitted my excess last year to Shoprite / Paladin and PVW Attorneys and I have been ignored ever since. THIS IS ABSOLUTELY RIDICULOUS THAT SUCH A BIG GROUP OF COMPANIES LIKE SHOPRITE RUNS AWAY FROM MINOR THINGS LIKE THIS MATTER. I WILL MAKE SURE TO PUBLISH THIS AND MAKE PEOPLE AWARE OF THEIR BRAND WHEN IT COMES TO ACCIDENTS.

Shoprite reference B83139 - BB15CKZN