Poor service Paladn insurance under writers ( Heineken Beverages)

Their client bump into my car at the red robot stationed ,I'm dealing with a Mr Jude Hill at Paladin who answers emails 2 weeks later and he is never available when I call,it's been almost 6 months now ,Unfortunately paladin insurance does not take their 3rd party claims serious and because of staff no follow up the service is a No....No.. very bad 6 months really guys poor service