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Pasco M
Active since Aug 2019
3
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3 reviews29 months ago
VERY BAD, POOR SERVICE
VERY BAD, POOR SERVICE Disappointing Underwriting /Brokers/insurers A driver of a Fidelity vehicle on 21 April 2023 was driving recklessly and hit my car, I got into contact with Fidelity so they gave me all the 3rd party documents to complete, and they also requested some of my documents, accident report etc. After a month worth sending them mails, they sent out they assessor to assess the damages. After that they suddenly went quiet, I had to make follow up, the matter was apparently with Pvw in., then around June when I did follow up again the matter was with Linda from Paladin, whom never respond to emails, and everytime I call to do a follow up, it's the same story. From June till now November, my case is "awaiting outstanding documentation from their broker. Worse now he's no longer taking my calls nor replying to my mails. The last time I had to explain my situation that they caused me an inconvenience, my wive gave birth last month, imagine the trauma of seeking transportation at 02h30 to the hospital,waking up neighbors to assist, Every time whenever he decides to respond to my mails, it's always "we're still awaiting documents from the broker" I mean how long does it take for documentation to be complete? It's almost 9 months now. My case number is CLP**********165 - AC27942 - RBS9794 - Motor Accident Date 21/04/2023. I need the matter to be resolved ASAP. VERY POOR SERVICE. 🤬😠😡
0 replies
29 months ago
VERY BAD, POOR SERVICE
Disappointing Underwriting /Brokers/insurers A driver of a Fidelity vehicle on 21 April 2023 was driving recklessly and hit my car, I got into contact with Fidelity so they gave me all the 3rd party documents to complete, and they also requested some of my documents, accident report etc. After a month worth sending them mails, they sent out they assessor to assess the damages. After that they suddenly went quiet, I had to make follow up, the matter was apparently with Pvw in., then around June when I did follow up again the matter was with Linda from Paladin, whom never respond to emails, and everytime I call to do a follow up, it's the same story. From June till now November, my case is "awaiting outstanding documentation from their broker. Worse now he's no longer taking my calls nor replying to my mails. The last time I had to explain my situation that they caused me an inconvenience, my wive gave birth last month, imagine the trauma of seeking transportation at 02h30 to the hospital,waking up neighbors to assist, Every time whenever he decides to respond to my mails, it's always "we're still awaiting documents from the broker" I mean how long does it take for documentation to be complete? It's almost 9 months now. My case number is CLP2307000038165 - AC27942 - RBS9794 - Motor Accident Date 21/04/2023. I need the matter to be resolved ASAP. VERY POOR SERVICE. 🤬😠😡
0 replies
48 months ago
BAD BAD SERVICE
on the 2nd i placed an online order with kfc dalpark, after completing order i received comfirmation that i will get an email to confirm, but nothing, instead i only received email confirmation from my bank that the money has been deducted by kfc, after waiting for a hr i called the restaurant, and they told me theres nothing on their side for an online order, I called the call centre and they wanted bank statement to show that the money was deducted, which i forwarded including a screenshot that shows that i had placed the order. After holding on a call for almost an hr again , i demanded my refund, its now the 16th and i havent had any communications from them, whenever i call the call centre i hold for 30min +. KFC can you please refund me my money, now otherwise i have a right to get interest on it, because youre with-holding my money. my ref is cas1009373-c1s0t8 Im no longer buying from you guys, EVER EVER.
0 replies
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1 Star
3 (100%)