P
Paladin
Unclaimed Business
P
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
100
Recommended: Very Likely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Paladin
Paladin has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Paladin across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWQ
Wendy Q
1 reviews | Active since Jan 2020
29 Oct 2025, 22:11
Paladin is a ****. Be warned
Good morning people of God, I just wanted to warn you of these people, Paladin. These people are related to Hamtern financial services. I was hit by a Sequence logistics truck on the 16 May 2025. The guy ran away but I managed to apprehend him. We went to the SAPS and the accident was recorded. I then called the company in question and I was told the truck is fitted with a camera. I was told they were going to view the footage. After a lengthy period of submitting affidavits, quotes, discs and everything, I was reffered to PWV Inc who after throwing me from pillar to post advised that the claim was rejected because there is no evidence and no footage and that their driver says a different story. These people are cheats, I was told Pieter Otto was going to be assisting me with the claim. The person was blank, totally clueless until my claim was sent to PWV. People, be warned, Paladin is a ****.
Helpful (0)
|Replies (0)WQ
Wendy Q
1 reviews | Active since Jan 2020
29 Oct 2025, 22:11
Paladin is a ****. Be warned
Good morning people of God, I just wanted to warn you of these people, Paladin. These people are related to Hamtern financial services. I was hit by a Sequence logistics truck on the 16 May 2025. The guy ran away but I managed to apprehend him. We went to the SAPS and the accident was recorded. I then called the company in question and I was told the truck is fitted with a camera. I was told they were going to view the footage. After a lengthy period of submitting affidavits, quotes, discs and everything, I was reffered to PWV Inc who after throwing me from pillar to post advised that the claim was rejected because there is no evidence and no footage and that their driver says a different story. These people are cheats, I was told Pieter Otto was going to be assisting me with the claim. The person was blank, totally clueless until my claim was sent to PWV. People, be warned, Paladin is a ****.
0
Replies (0)RV
Riaan V
1 reviews | Active since Jan 2020
6 Oct 2025, 17:09
Shocking insurance claim service
Paladin seem to be a company with no responsibility or accountability. I have been struggling to have a Bidvest 3rd party claim resolved for over 3 months. What a shocking campany and even worse is that Bidvest allows this service in relation to their company brand.
Helpful (0)
|Replies (0)RV
Riaan V
1 reviews | Active since Jan 2020
6 Oct 2025, 17:09
Shocking insurance claim service
Paladin seem to be a company with no responsibility or accountability. I have been struggling to have a Bidvest 3rd party claim resolved for over 3 months. What a shocking campany and even worse is that Bidvest allows this service in relation to their company brand.
0
Replies (0)TM
Tomand M
1 reviews | Active since Jan 2020
25 Sept 2025, 12:39
Last address said they will go they'll come back to me when they talk to the payment team
I'm having a problem with insurance company that they are failing to pay me it's almost 2 years now when I spoke to them recently they did say that they will pay me within three working days but now it's going for 3 weeks without receiving any payment when I'm writing an email to them no one is responding now
Helpful (0)
|Replies (0)TM
Tomand M
1 reviews | Active since Jan 2020
25 Sept 2025, 12:39
Last address said they will go they'll come back to me when they talk to the payment team
I'm having a problem with insurance company that they are failing to pay me it's almost 2 years now when I spoke to them recently they did say that they will pay me within three working days but now it's going for 3 weeks without receiving any payment when I'm writing an email to them no one is responding now
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Replies (0)eD
evans D
1 reviews | Active since Jan 2020
12 Sept 2025, 08:18
Paladin insurance
The ****mers insurance people, their client bumbed my car but the client co operated nicely. They even paid access to have my car fixed 3 months down the line nothings has been done . They do not respond to my email. My car was meant to go for dekra so that i can pay the disc. I cant because the will not pass. Blocking me from paying the disc. All the paper work was submitted but the service is as poor as f*
Helpful (0)
|Replies (0)eD
evans D
1 reviews | Active since Jan 2020
12 Sept 2025, 08:18
Paladin insurance
The ****mers insurance people, their client bumbed my car but the client co operated nicely. They even paid access to have my car fixed 3 months down the line nothings has been done . They do not respond to my email. My car was meant to go for dekra so that i can pay the disc. I cant because the will not pass. Blocking me from paying the disc. All the paper work was submitted but the service is as poor as f*
0
Replies (0)KF
Kai F
1 reviews | Active since Jan 2020
20 Mar 2025, 07:59
Appalling experience with Paladin all round
One of the City Sightseeing buses collided with my parked car in Camps Bay, and while I appreciated the driver leaving a note, the response thereafter has been dismal to say the least. There was no apology at any point nor accountability being taken, and after being passed between 4 or 5 different operators, City Sightseeing was passed me on to their insurers, PSG insure. Within under 24 hours of the incident happening, I had already submitted ALL of the documents required to submit the claim, and received no follow up from City Sightseeing or PSG Insure. I ended up following up with them at least 10 times over the following few weeks, and at last received a response from PSG Insure that they were handing over the claim to their insurers, Paladin Insure. Paladin were very quick to then hand me over to their attorneys, who then requested all the original documentation that I had already sent early on, and said that I submitting a claim through them could take another 4 months and that I should claim through my insurance - something I had wanted to avoid to prevent my premium from going up and to keep my insurance benefits after not having claimed for 3+ years. This also means having to pay excess and then going through the hassle of trying to claim back from City Sightseeing's insurer. This has been a deeply frustrating process, especially considering the fact that I had been planning on selling my car the week that the incident happened, had had an offer put in for the car, as well as another offer accepted for an upgrade I was looking to buy. In addition to the frustration and distress that this has caused, it has proven to be a costly endeavour due to time taken off work to arrange quotes, documentation, affadavits, insurance assessments, etc as well as the excess that I now have to pay based on your drivers' incompetence.
Helpful (0)
|Replies (0)KF
Kai F
1 reviews | Active since Jan 2020
20 Mar 2025, 07:59
Appalling experience with Paladin all round
One of the City Sightseeing buses collided with my parked car in Camps Bay, and while I appreciated the driver leaving a note, the response thereafter has been dismal to say the least. There was no apology at any point nor accountability being taken, and after being passed between 4 or 5 different operators, City Sightseeing was passed me on to their insurers, PSG insure. Within under 24 hours of the incident happening, I had already submitted ALL of the documents required to submit the claim, and received no follow up from City Sightseeing or PSG Insure. I ended up following up with them at least 10 times over the following few weeks, and at last received a response from PSG Insure that they were handing over the claim to their insurers, Paladin Insure. Paladin were very quick to then hand me over to their attorneys, who then requested all the original documentation that I had already sent early on, and said that I submitting a claim through them could take another 4 months and that I should claim through my insurance - something I had wanted to avoid to prevent my premium from going up and to keep my insurance benefits after not having claimed for 3+ years. This also means having to pay excess and then going through the hassle of trying to claim back from City Sightseeing's insurer. This has been a deeply frustrating process, especially considering the fact that I had been planning on selling my car the week that the incident happened, had had an offer put in for the car, as well as another offer accepted for an upgrade I was looking to buy. In addition to the frustration and distress that this has caused, it has proven to be a costly endeavour due to time taken off work to arrange quotes, documentation, affadavits, insurance assessments, etc as well as the excess that I now have to pay based on your drivers' incompetence.
0
Replies (0)ZM
Zoleka M
1 reviews | Active since Jan 2020
2 May 2024, 16:16
Third party claim
Am so disappointed in this insurance company, their drunk driver trash my car to beyond repairs in July 2023. It's May 2024 now and am still struggling with transport to work. Their process is dragging and I'm always running late to work because I'm back at using a public transport. I'm still waiting for my payment ever since last year. I wouldn't recommend this insurance company to anyone else, the way I'm so disappointed in it...
Helpful (0)
|Replies (0)ZM
Zoleka M
1 reviews | Active since Jan 2020
2 May 2024, 16:16
Third party claim
Am so disappointed in this insurance company, their drunk driver trash my car to beyond repairs in July 2023. It's May 2024 now and am still struggling with transport to work. Their process is dragging and I'm always running late to work because I'm back at using a public transport. I'm still waiting for my payment ever since last year. I wouldn't recommend this insurance company to anyone else, the way I'm so disappointed in it...
0
Replies (0)kS
khumo S
1 reviews | Active since Jan 2020
22 Mar 2024, 20:22
Horrible useless insurance company
In October 2023 my husband got into a car accident with someone who works for a company called mpact. We claimed 3rd party from them to avoid our premiums going up etc . Paladin has advised that they took the matter for review or rather decision making to their 3rd party lawyers from PVC inc , it has been well we are taken from one pillar to the next all parties involved are not assisting at all but rather pass the bug. We are losing on business daily as the car is our company vehicle which costs us to even use our private vehicles. Their insurance assessor came to assess our vehicle and clearly stipulated that the car is not a write off on the document, they are now telling us that they cannot fix the car due to the repair amount being more than the value of the vehicle so PVC decided to write off the vehicle when u request for the retail or book value of the car they duck and dive . Mpact is so irresponsible if their clients drives their vehicles without checking if the car is in our to be on the road . When involved in accidents they pass the bug. We have been calling and sending numerous texts etc and we not getting any help They have caused emotional distress, and lots of unnecessary money has been spent
Helpful (0)
|Replies (0)kS
khumo S
1 reviews | Active since Jan 2020
22 Mar 2024, 20:22
Horrible useless insurance company
In October 2023 my husband got into a car accident with someone who works for a company called mpact. We claimed 3rd party from them to avoid our premiums going up etc . Paladin has advised that they took the matter for review or rather decision making to their 3rd party lawyers from PVC inc , it has been well we are taken from one pillar to the next all parties involved are not assisting at all but rather pass the bug. We are losing on business daily as the car is our company vehicle which costs us to even use our private vehicles. Their insurance assessor came to assess our vehicle and clearly stipulated that the car is not a write off on the document, they are now telling us that they cannot fix the car due to the repair amount being more than the value of the vehicle so PVC decided to write off the vehicle when u request for the retail or book value of the car they duck and dive . Mpact is so irresponsible if their clients drives their vehicles without checking if the car is in our to be on the road . When involved in accidents they pass the bug. We have been calling and sending numerous texts etc and we not getting any help They have caused emotional distress, and lots of unnecessary money has been spent
0
Replies (0)PM
Pasco M
1 reviews | Active since Jan 2020
24 Nov 2023, 06:03
VERY BAD, POOR SERVICE
VERY BAD, POOR SERVICE Disappointing Underwriting /Brokers/insurers A driver of a Fidelity vehicle on 21 April 2023 was driving recklessly and hit my car, I got into contact with Fidelity so they gave me all the 3rd party documents to complete, and they also requested some of my documents, accident report etc. After a month worth sending them mails, they sent out they assessor to assess the damages. After that they suddenly went quiet, I had to make follow up, the matter was apparently with Pvw in., then around June when I did follow up again the matter was with Linda from Paladin, whom never respond to emails, and everytime I call to do a follow up, it's the same story. From June till now November, my case is "awaiting outstanding documentation from their broker. Worse now he's no longer taking my calls nor replying to my mails. The last time I had to explain my situation that they caused me an inconvenience, my wive gave birth last month, imagine the trauma of seeking transportation at 02h30 to the hospital,waking up neighbors to assist, Every time whenever he decides to respond to my mails, it's always "we're still awaiting documents from the broker" I mean how long does it take for documentation to be complete? It's almost 9 months now. My case number is CLP**********165 - AC27942 - RBS9794 - Motor Accident Date 21/04/2023. I need the matter to be resolved ASAP. VERY POOR SERVICE. 🤬😠😡
Helpful (0)
|Replies (0)PM
Pasco M
1 reviews | Active since Jan 2020
24 Nov 2023, 06:03
VERY BAD, POOR SERVICE
VERY BAD, POOR SERVICE Disappointing Underwriting /Brokers/insurers A driver of a Fidelity vehicle on 21 April 2023 was driving recklessly and hit my car, I got into contact with Fidelity so they gave me all the 3rd party documents to complete, and they also requested some of my documents, accident report etc. After a month worth sending them mails, they sent out they assessor to assess the damages. After that they suddenly went quiet, I had to make follow up, the matter was apparently with Pvw in., then around June when I did follow up again the matter was with Linda from Paladin, whom never respond to emails, and everytime I call to do a follow up, it's the same story. From June till now November, my case is "awaiting outstanding documentation from their broker. Worse now he's no longer taking my calls nor replying to my mails. The last time I had to explain my situation that they caused me an inconvenience, my wive gave birth last month, imagine the trauma of seeking transportation at 02h30 to the hospital,waking up neighbors to assist, Every time whenever he decides to respond to my mails, it's always "we're still awaiting documents from the broker" I mean how long does it take for documentation to be complete? It's almost 9 months now. My case number is CLP**********165 - AC27942 - RBS9794 - Motor Accident Date 21/04/2023. I need the matter to be resolved ASAP. VERY POOR SERVICE. 🤬😠😡
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Replies (0)