Disappointing stay

Very Disappointed and quite disgusted at what we had to deal with and how we were dealt with at a “Supposed” 5 star resort.

The staff are absolutely rude and treat you as if you’re a joke, I had a receptionist laugh in my face when I had come to her with a problem as they put me in a room with two single beds instead of a double for me an my partner to share. My partner then suggested if we can’t be moved to push the two beds together. They told us If we did that they would issue us with a R2000.00 fine. If you’re not a 5 star room guest trust me you will feel it and it’s as if they really make a point of treating you as such, Thank goodness for a wonderful lady by the name of Dimi that had come to our rescue and managed to sort things out quickly. The room we were upgraded to had broken shutters where you could see into the room and when we got to the bathroom the toilet seat had some feces smears on it, by this time we were so tired from our trip and having to have dealt with such rude staff earlier we had no more energy to fight. The next day we met the owner herself and that was even more appalling, I’ve never met someone with such a stick shoved up their backside who is so RUDE to her guest and speaks to them how ever she wants. One of the staff members told us there were snakes in the resort so we would take our car from our room and drive it to the main building and the owner came up to me and asked if there was a reason I was driving around and when I told her that her response to me was “there’s snakes in Africa” park your car and walk. I honestly don’t understand how you talk to paying guests like that. The assistant manager at the spa was just as terrible, we went for a treatment and were cheated 20min when we told her about that she just shrugged her shoulders, made us pay full price told us she would speak to the owner and get back to us and never did (no surprise there). The food and drinks were absolutely memorable and mouthwatering just a pitty that you had to wait 45mins - 1 hour to receive your order. Then my sisters 5 star room got flooded the one day after a shower and the next morning the sewage had come up the toilet and flooded their entire room. Really disappointing for such a beautiful resort, really expected more...