Terrible service at Palala

Terrible service from the restaurant staff... the manager (Jack or Jacque) is the most rude and demeaning person. My husband’s birthday was a total disaster, starters ordered (snails) was terrible, it was Stoney. Ordered medium steak for main meal and it came well done. No apology at all!!! When I voiced out about this terrible service (on my husbands birthday) the manager Jacque, responded to say he had offered my husband a birthday present the night before ( a shot). Is this an excuse for such terrible service, considering the amount paid on this booking????!!!!! I’m gutted!!