The Palm Continental is very dissapointing

<p>In september this year we booked 3 nights at The Palm Continental.  We received news from Cape town early morning after our 1st night that made us have to change our plan and return urgently to Cape Town. I spoke to reception and all was OK. 3 Months later and 4 emails later with promises to sort out the refund I am still waiting for a response from the GM Altaff Shaik and I find this service exceptionally appauling. My last email from them was 10/11/2016 and a person by Farzeen was cc'd in by Mr Shaik.</p> <p>I hope this is not how they treat all their clients.</p> <p>Absolute silence from The Palm Continental has me thinking that they o not put their clients interest first as what should be the case in a service orietated market that they find themselves in.</p> <p>Hope that soon i will receive an answer .</p> <p> </p>