1 reviews | Active since Member
I've experienced the slowest, annoying, dissatisfactory vehicle repair service at VW Palm Motors in White River with the workshop despite my car being there for a full week since 13 March 2023. I have been giving authorization for the parts replacement I was told of and I still don't have my car back to date (almost the end of the second week now). I was initially told of one fault which I authorized to have fixed and the relevant part replaced. Days later they called and informed me of another part which I still authorised to fix, and they assured me that would be all. Just when I expected completion, they called and informed me of another fault which is now different from the initial one (and I was previously told that this and everything else in the car was checked and found to be 100% fine), this is now the 17th March 2023, still, I authorised to have it fixed. Monday the 20th went by and nothing was done, Wednesday the 22nd went by and nothing was done. Thursday 23rd March 2023 at 16:49 I was told they forgot to include and order another part which was required, and they can only get it next week Wednesday (29 March 2023) which implies a 3rd week of my car being in their workshop. Should you find yourself with car troubles in White River, think twice before taking it to Palm Motors for repairs, the service is disappointing and incompetent, there is no sense of urgency 🚮 the experience I have is bad, bad, bad!!!