Almost 3 hours waiting for pizza?

I ordered using the Panarottis app for the very first time and I'm deleting it after writing this review. My order was 'being prepared' at 19h13, I arrived at the wrong Panarottis at Centurion lifestyle Center at 20h15, they assisted me swiftly and I went to Panarottis Centurion Mall. I arrived latest at 20h30, expecting cold pizzas on account of my lateness, greeted by many waiters/waitresses at the desk. One of which told us to take a seat, after I showed them the order. We waited until 22h20 before we were checked back in on, and apparently our orders had been prepared. We eventually left Panarottis Centurion Mall at 23h00. I cannot recommend the app after that experience.