Quality standards completely absent at cost of customer

I bought a charm bracelet and as part of the offer I received a free bangle. Both pieces were fit with the same if not identical clasp. From the moment I bought the charm bracelet I was unable to comfortably wear it as the clasp kept opening resulting in the bracelet falling off, thankfully I could locate the bracelet each time. Since I live in the rural area more than 100kms from my closest store I did not have the opportunity to return the bracelet within the warranty period - a warranty period I was completely unaware of. A month or so ago I visited the Tyger Valley Store to buy some charms and at the same time enquired about the clasp as I was coincidentally wearing it on this day. The Store Assistant confirmed that they would be able to send the bracelet for repairs which they did only to learn that the clasp is apparently too worn beyond repair.

The bangle that I got with the bracelet I wear every single day without fail and at times put it on and off up to 4 times a day. This clasp is still good as new with absolutely no issues. If the bracelet was worn 3/4 times a year since I got it would be a lot since I never wore it as a result of the faulty clasp. Since the bangle’s clasp is still good as new the only reasonable answer would be that I was sold an old faulty bracelet to begin with. As compromise Pandora is willing to sell me a new charm bracelet (surprise surprise) at a 15% discount. However ‘since they do not like to carry 2025 issues into 2026’ (I quote verbatim) I need to purchase the bracelet before the end of December 2025 to qualify for the discount.

How is it fair that a faulty bracelet was sold to me to begin with, and now Pandora’s attempt at being gracious results in them shifting their administrative burden onto me the Consumer. Is it not the Store / Retailer’s responsibility to ensure that correct quality items are sold - or are quality standards completely absent in store’s value proposition? Perhaps think twice before spoiling someone special it may just lead to major disappointment.