Panel City Mthatha - By Far the Most Atrocious Company

I'd give ZERO stars if I could.

My car had a minor accident in late August 2023 and it took Panel City about three weeks to even collect the car. Nine months later, it was still with them "waiting for parts". It's now been exactly one year since the accident, and I still don't have my car back. The latest is that the car won't start and Panel City "doesn't know why".

Communication is incredibly poor and highly erratic, sometimes getting automated updates, sometimes not, and there's NEVER any helpful information other than "we're waiting for the ETA on delivery". I've been given no proof that the parts have even been ordered, any explanation why the delay is so long, where the parts have been ordered from - nothing. Whenever I've called, the manager is always "on lunch", and nobody has been able to give me the information or assurance that I need. They honestly just don't seem to care at all about the customer's experience or even their own reputation.

I think it goes without saying that this is the worst experience I have ever had with any kind of organisation.