PANORAMA VET NURSE SWEARS @ THEIR CUSTOMERS

I am writing to express my extreme dissatisfaction with the recent visit to your Panorama veterinary clinic, specifically regarding the treatment of my dog, Mila. As a loyal customer who trusts your clinic with my beloved pets, I was shocked by the lack of professionalism and care displayed during my visit.

Upon arrival at approximately 13:40, I informed the reception team that Mila, a Chinese Sharpei, was experiencing symptoms of GDV, also known as bloat. Although we were advised to bring Mila in, we were placed in consultation room 6 where we waited for two hours without any consultation or examination from a doctor.

As Mila's discomfort persisted, I approached the reception team again and was told that the only way to diagnose the issue was through an x-ray. However, before the x-ray, a nurse named Lee attempted to take Mila from me, despite my concerns about her anxiety. Lee suggested a muzzle and, during the process of putting it on, made a rude comment when I asked about the approximate duration of the x-ray. This was unacceptable and unprofessional behavior from a member of your team. The staff member's name was Lee and she burst out : "Do you want me to help your dog or not" . I was absolutely stunned that a nurse at such a 'prestigious' vet can speak to a client/patient in this way. I let her know that I only asked to know how long I will be away from my pup and that I did not appreciate the way she was speaking to me- infront of everyone in the hospital.

She kept quiet and then she said to follow her - I was so distraught and in shock that I did follow her because I just wanted my pup better than anything else and didnt even realise that still no had had asked me what her symptoms were- consulted us or anything. When we were in the small entry way as you enter the radiology room she went on , and I quote: "Can't you see I'm moving everything and everyone around to accommodate you- I had to pull people out of their lunch breaks for this".

I am really at a loss for words when it comes to my vet visit yesterday- never will I ever reccomend anyone to go to this hospital- infact I will go out of my way to tell people to avoid this place. I cringe when I think of all the fragile little pets need to go through that hands, honestly. Imagine paying for "proffessionals" to look at your pet and a staff member mentions that you are a burden and she was inconvenienced by helping you.

Furthermore, it was concerning that no one had asked me about Mila's symptoms before suggesting an x-ray. There had been no consultation or examination of Mila before the x-ray. The lack of communication and consultation was alarming, and I felt my concerns were not being taken seriously.

When the doctor finally came to teh room her initial comment that "It's not a bloat" made it seem as if no further action was needed, which was confusing and concerning.

Throughout the entire experience, I felt that the professionalism and competence I had previously associated with your clinic were absent. I did not receive the care or attention that my pet deserved, and it was disappointing to see such unprofessional behavior from a member of your team.

In light of this experience, I demand corrective action be taken, including an investigation into the conduct of your staff, a refund for the consultation and x-ray, and an apology for the poor treatment of Mila and me. I hope that this letter will encourage you to take appropriate steps to ensure that this kind of unacceptable behavior is not repeated in the future.