Ordered Ebook. Have not received in almost 2 months. Company not replying

Please see Case #: 47249196. Ordered Ebook on January 15 2025. Have not received the Link to download the Ebook, and no reponse from yourselves when I request the Link to the Ebook or a refund.

You have my money, now you dont even answer me, even though I have sent you several emails.