Paid for PDF Textbook – 6 Days Later, Still No Delivery

I am extremely disappointed with the service I received from Paperless School. I purchased a PDF textbook from them on 4 February 2026, and today is 10 February 2026 — six days later — and I still have not received my book. This is a digital product, so there is no reason for any delivery delay. A PDF should be available immediately or at least within a reasonable timeframe. I contacted Paperless School via WhatsApp at +27 67 104 3404, and the only response I received was: “Good day ma'am Unfortunately we do not accept calls. However I will make a follow-up on your order.” Despite this message, no follow‑up was made, and I still have no access to the textbook I paid for. This level of service is unacceptable. I expect immediate assistance, delivery of my PDF textbook,