First stay parade hotel durban

Booked for my family to stay a nite due to unforeseen circumstances but standard and quality was bad .... firstly tv signal not working properly call reception sent Simone to check said reception faulty ... nothing he can do .... secondly breakfast scones hard over a day old, croissants burnt , no choice if u don't eat beef or pork , beef sausages dry looked like from yesterday as well , baked beam thick and dry probably yesterday's tooo ... waiters or servers didn't want to take away dirty dishes hard to call then each time . I call management this morning to tell them about the experience the manager a lady was unemotional just kept apologies noting she knew about bad service... also said scones baked fresh yesterday for today LOL ... I am a chef how freaking idiotic is she to tell me this . Her customer care skills pathetic ... couldn't even invite back to say sorry for **** stay wasted my hard earned... well we will never go back there for ****ty food and service