Replied to 33% of negative reviews
Typically takes less than 1927 hours 7 min to reply
TrustIndex
0.0
Score
Ranking
#4
in Home Services
Avg Reply
22.7
Hours
NPS Score
-50
Recommended: Unlikely
Replied to 33% of negative reviews
Typically takes less than 1927 hours 7 min to reply
May '25 - Apr '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
****mer and *****
Its been over a month now since last Wesley Gabriels promised to return my money with no contact at all. Went to the home address listed on his quotes to serve small claims court paperwork but was told they don't know such a person...
1 reviews | Active since Jan 2020
****mer and *****
Its been over a month now since last Wesley Gabriels promised to return my money with no contact at all. Went to the home address listed on his quotes to serve small claims court paperwork but was told they don't know such a person...
1 reviews | Active since Jan 2020
Aircon ****mer and ****
I would like to make people aware to please not do any business with Wesley Gabriels. I paid a deposit on 10 November a month ago he was to start the following Monday to which on the day he excused himself. He then came the Thursday and never to be seen again until yesterday almost 3 weeks later. Never picks up my calls and only sends messages with apologies and excuses. After eventually calling the supplier myself to find out what the delay with the unit was, was i told he never ordered it. He then gave me a story that it was ordered from another supplier.... whom I also called and was told they closed his account with them.... I don't see an option here to upload all our chats and proof of me trying to call him but will log it onto his other pages for all to see. After yesterday I asked for a cancelation as he has done nothing in 3 weeks but provide excuse after excuse I just want my money back as he made this a very disappointing experience.... he advised to get back to me by this morning but still nothing after 4 messages and 12 calls. I am going to make a case against him.
1 reviews | Active since Jan 2020
Aircon ****mer and ****
I would like to make people aware to please not do any business with Wesley Gabriels. I paid a deposit on 10 November a month ago he was to start the following Monday to which on the day he excused himself. He then came the Thursday and never to be seen again until yesterday almost 3 weeks later. Never picks up my calls and only sends messages with apologies and excuses. After eventually calling the supplier myself to find out what the delay with the unit was, was i told he never ordered it. He then gave me a story that it was ordered from another supplier.... whom I also called and was told they closed his account with them.... I don't see an option here to upload all our chats and proof of me trying to call him but will log it onto his other pages for all to see. After yesterday I asked for a cancelation as he has done nothing in 3 weeks but provide excuse after excuse I just want my money back as he made this a very disappointing experience.... he advised to get back to me by this morning but still nothing after 4 messages and 12 calls. I am going to make a case against him.
1 reviews | Active since Jan 2020
Exceptional Quality and Service Excellence
Paradigm Cooling exceeded expectations with their aircon installation. Punctual, professional, and trustworthy — everything worked perfectly from day one. Service excellence at its best!
1 reviews | Active since Jan 2020
Exceptional Quality and Service Excellence
Paradigm Cooling exceeded expectations with their aircon installation. Punctual, professional, and trustworthy — everything worked perfectly from day one. Service excellence at its best!
1 reviews | Active since Jan 2020
Outstanding Experience with Paradigm Cooling
I had a fantastic experience with Paradigm Cooling. The team was knowledgeable, professional, and went above and beyond to ensure my satisfaction. Truly outstanding service!
1 reviews | Active since Jan 2020
Outstanding Experience with Paradigm Cooling
I had a fantastic experience with Paradigm Cooling. The team was knowledgeable, professional, and went above and beyond to ensure my satisfaction. Truly outstanding service!
1 reviews | Active since Jan 2020
Rowan Brandt
I would like to say Thank You Very Much for Wesley from Paradigm Cooling who Assisted me so nice with my Fridge he quickly found the problem with my fridge and explained everything clearly. I would Definitely Recommend him to Anyone. His someone with so much experience who’s also down to earth. Absolute top Person, One of the Best Services I Ever got 🔝🔝
1 reviews | Active since Jan 2020
Rowan Brandt
I would like to say Thank You Very Much for Wesley from Paradigm Cooling who Assisted me so nice with my Fridge he quickly found the problem with my fridge and explained everything clearly. I would Definitely Recommend him to Anyone. His someone with so much experience who’s also down to earth. Absolute top Person, One of the Best Services I Ever got 🔝🔝
1 reviews | Active since Jan 2020
Exceptional Service – Reliable, Professional, and Trustworthy!
I recently had the pleasure of working with Paradigm Cooling for the supply and installation of an air conditioning system in my home, and I couldn’t be happier with the service I received. From the very beginning, the team was professional, friendly, and highly knowledgeable. They took the time to assess my needs, recommend the best solution, and explain the process in a clear and honest way. The installation was done neatly, on time, and with great attention to detail. What impressed me most was their reliability and commitment to delivering quality. Everything worked perfectly from day one, and I have complete peace of mind knowing that I can rely on them for any future servicing or support. It’s rare these days to find a contractor that you can truly trust, but Paradigm Cooling exceeded my expectations on every level. I highly recommend them to anyone looking for a reliable, professional, and trustworthy air conditioning contractor. Thank you to Wesley Gabriels and his team.
1 reviews | Active since Jan 2020
Exceptional Service – Reliable, Professional, and Trustworthy!
I recently had the pleasure of working with Paradigm Cooling for the supply and installation of an air conditioning system in my home, and I couldn’t be happier with the service I received. From the very beginning, the team was professional, friendly, and highly knowledgeable. They took the time to assess my needs, recommend the best solution, and explain the process in a clear and honest way. The installation was done neatly, on time, and with great attention to detail. What impressed me most was their reliability and commitment to delivering quality. Everything worked perfectly from day one, and I have complete peace of mind knowing that I can rely on them for any future servicing or support. It’s rare these days to find a contractor that you can truly trust, but Paradigm Cooling exceeded my expectations on every level. I highly recommend them to anyone looking for a reliable, professional, and trustworthy air conditioning contractor. Thank you to Wesley Gabriels and his team.
1 reviews | Active since Jan 2020
Zero Aftercare, Poor Workmanship – Beware!
DO NOT USE THIS COMPANY! After a pleasant start during installation in Sept 2024, our experience with Wesley turned into an ongoing issue of poor workmanship, lack of accountability, and unprofessional behavior. The first winter rains revealed serious installation flaws that led to repeated flooding inside our home. What followed was delay, blame-shifting, and subpar “repairs” - all of which I have documented. Key issues: First heavy rain (June 2025) caused water to flood into the house through a large, unsealed hole where piping had been run. Wesley took no accountability, offered no apology, and only came out once the rain had cleared. He spent 10 minutes applying sealant, then invoiced for “repair work” on what was clearly his own incomplete job. A week later it flooded again - water and sealant were found inside the house. It took him over a week to respond to follow-up messages. No urgency shown. I had discovered the trunking was left open at the top, funnelling water into the wall. When I pointed this out, Wesley accused me of tampering and said I had “an attitude.” He also did not want to close up the trunking as requested, and only did so because I insisted that all point of entry for water must be sealed off. He begrudgingly sealed the top, but used a non-waterproof putty, which cracked within two weeks. The leak returned for a third time! I called in a professional builder who: Found multiple unsealed areas Confirmed the original large hole was still exposed Fixed everything properly in over an hour — for one-third the cost Wesley had attempted to charge. I have photos, videos, and a detailed builder’s report confirming all of this. Wesley’s public response to my review was defensive, inaccurate, and falsely accused me of tampering with the installation. My advice: Get a second opinion before hiring this company - or avoid them altogether.
1 reviews | Active since Jan 2020
Zero Aftercare, Poor Workmanship – Beware!
DO NOT USE THIS COMPANY! After a pleasant start during installation in Sept 2024, our experience with Wesley turned into an ongoing issue of poor workmanship, lack of accountability, and unprofessional behavior. The first winter rains revealed serious installation flaws that led to repeated flooding inside our home. What followed was delay, blame-shifting, and subpar “repairs” - all of which I have documented. Key issues: First heavy rain (June 2025) caused water to flood into the house through a large, unsealed hole where piping had been run. Wesley took no accountability, offered no apology, and only came out once the rain had cleared. He spent 10 minutes applying sealant, then invoiced for “repair work” on what was clearly his own incomplete job. A week later it flooded again - water and sealant were found inside the house. It took him over a week to respond to follow-up messages. No urgency shown. I had discovered the trunking was left open at the top, funnelling water into the wall. When I pointed this out, Wesley accused me of tampering and said I had “an attitude.” He also did not want to close up the trunking as requested, and only did so because I insisted that all point of entry for water must be sealed off. He begrudgingly sealed the top, but used a non-waterproof putty, which cracked within two weeks. The leak returned for a third time! I called in a professional builder who: Found multiple unsealed areas Confirmed the original large hole was still exposed Fixed everything properly in over an hour — for one-third the cost Wesley had attempted to charge. I have photos, videos, and a detailed builder’s report confirming all of this. Wesley’s public response to my review was defensive, inaccurate, and falsely accused me of tampering with the installation. My advice: Get a second opinion before hiring this company - or avoid them altogether.
1 reviews | Active since Jan 2020
Paradigm Cooling -unacceptable Air Conditioning Installation workmanship.
I do NOT recommend Wesley Gabriels and Paradigm Cooling for domestic air conditioning installations. Wesley promised me that he knew how to repair the ceiling in my apartment properly, after he opened it up for the piping, to install my Daikin Air Conditioning unit . This was not true, and he left my ceiling looking terrible! I now have to pay R5400.00 for a ceiling company to repair the complete mess he made to 4 patches in my ceiling board of my kitchen and dining area. I asked him to pay for the repairs, or at least half the cost, but he has totally ignored my 2 emails to him.
1 reviews | Active since Jan 2020
Paradigm Cooling -unacceptable Air Conditioning Installation workmanship.
I do NOT recommend Wesley Gabriels and Paradigm Cooling for domestic air conditioning installations. Wesley promised me that he knew how to repair the ceiling in my apartment properly, after he opened it up for the piping, to install my Daikin Air Conditioning unit . This was not true, and he left my ceiling looking terrible! I now have to pay R5400.00 for a ceiling company to repair the complete mess he made to 4 patches in my ceiling board of my kitchen and dining area. I asked him to pay for the repairs, or at least half the cost, but he has totally ignored my 2 emails to him.