Your service has gone to the dogs!

I was there last week for a quote for my car, confusing experience I have ever experienced. I was sitting in reception, waiting on the guy, he flew past me, like a airplaine coming in to land. Then I walked out to my car, he rushed to take photos all around my car, never even introducing himself, then only he asked me, " what we looking at, where's the damage?" My word,.. professionalism and manners never even existed. Today I phoned, 4 days in, and no one could even find a quote, not even on my registrasion number. What has this world come to? If you don't want to be at your job, please find another, you don't belong there. Service with a smile, atleast would have been nice.