PARATUS SA SERVICE IS PATHETIC

Espag Game Lodge has been a client of Paratus since March 2022.

We have been complaining about Paratus and the wifi line literally ever since it was installed, March 2022.

We have proof dated back to March 2022 whereby we lodged complaints that the wifi is not working as promised. The complaints to them were endless without any real assistance from them.

Please note that Espag Game Lodge is not where we reside on a daily basis but when we do go to the farm we are not able to the basic things via the wifi like make payments on banking apps we even struggle to receive whatsapps and whatsapp calls. A majority of the time it even says connected without any internet.

On the 29 April we did a speed test again this day it was only myself and my husband on the farm, please note no one streaming either. The upload speed was 1.05 the download speed 3.42. We have a video that the signal was so bad that we could almost not even get the speed test done.

The reason for us being on the farm that weekend is because after complaining again, Paratus promised us to send out a technician to the farm to see exactly what the problem is. We also have proof via whatsapp of this. Once we got to the farm they had excuses and once again they remotely connected to our laptop via anydesk as a million times before without any success.

Please note we drove all the way from Pretoria to Vygenboomfontein to meet Paratus at the farm and they did not commit as promised. In all these years we could not get them to physically come out to the farm to see exactly what the problem was with the line.

Paratus client service is extremely poor and we have wasted thousands of rands since 2022 for a service that has never worked properly.

The only reason we stayed with Paratus is because there was no other service provider in this area where the farm is situated.

We only feel it fair that Paratus will reimburse us for a service not received.