Very Bad Experience!!!!!

Had quite a bad experience with this evet. Had a good ride on the way to the event. Found our bus back easily with help of park and ride staff. Unfortunately on the way back the bus was hit by another vehicle with a possible drunk driver. This took place in CBD JHB. Not sure whom was to blame. Not satisfied with how the situation was handled. The bus driver left the bus and went to speak with the other driver. From inside the bus we heard a lot of screaming and swearing going on between the 2 drivers. The children on the bus was affected by this and started crying. The bus driver did not notify us of what was happening or any plans being made to help us get out of the situation. After about 30 minutes he entered the bus speaking in a very uncalm and hysterical way. Telling us that apparently the keys of the bus have been taken by the other driver. The other driver was also apparently refusing to exchange any details. He then left the bus again with the passenger door wide open. After some time some of the passengers took it into their own hands and got off the bus to hear what was going on. They came back and told us there is another bus on its way. I wasn't sure how true this was. Some of the passengers left with an uber. We all felt unsafe. After a full hour the bus driver got back in the bus and said we could leave. Upon arrival at East Rand Mall I was hoping some personnel would be there to at least apologize but there was nothing of the sort. The parking lot was almost empty and dark. I do not blame the driver for the accident as I understand accidents happen but feel the situation could have been better handheld. No apologies or any word from park and ride about the inconvenience is unacceptable.