Park Living Guesthouse

Park Living Guesthouse, or Scam.

1. I make a reservation at this place and I get confirmation email that says that this cannot be canceled or change dates! This was about 8am, driving from Cape Town to Bloemfontein. 2.My car had to be looked at which took hours until it was done and upon seeing that I was running late : check in time is until 18:00, I requested for a late arrival at the property. 3.Property declines late check-in and offer no alternative! 4.I arrive in Bloemfontein, late as it was I looked stupid while scared trying to contact the property and the number did not even exist based on the response I got. I had to make an alternative plan to be safe that night. Imagine driving around at night with kids? But obviously doesn't matter because I am of color as referred. I had to to cough up another R1000 for safety that night! I have proof for everything even the call I made to the property and no answer! I requested for Booking.com the next morning, informed them what transpired for a free cancelation, of which the property then canceled the booking from their side, my assumption was that I was going to get my money back following that I had no other option with them after they declined my request! Only to realise that was not the case, I asked the property on what grounds was then the booking canceled by them then the next day after I had requested for a free cancelation via booking.com of which their answer is I am not getting my money back. I never got any service and as matter of fact I could have been robbed and they would have had no problems because they already had my money, is this how these businesses work in Bloemfontein? This is robbery and I just want everyone to be careful out there, people are thirsty. I will be taking this matter further.