They told me to bring my lawyers if i'm unhappy

I paid Parker CV/Parker Placements R2500 to update my CV, update job portals and look for a job for 60 days. I was assigned to Emma Burkley. Things started out fine but over time i realised that they were not doing work as agreed. I asked Emma for a refund and she said, "We did not force you to agree to the quote", she used electricity crisis and COVID as an excuse for their poor performance and then she ended the email with, "I trust you will do what is right and apologise for requesting a refund". Very professional response.

I explained to her how refunds work and then she offered to give me a refund of 10 days left(+/-R284) because of all the reported work they had done already. That amount is a pittance considering what they had/hadn't done. I then discovered that she had done even less work than i thought. She had only updated my CV. I checked my LinkendIn profile and the career portals that i had given her were not updated. Even though i could see that my portals and LinkedIn had not been updated since last year, she said that they have proof of having updated them - the proof was never presented.

Earlier on in the searching process, i asked her to prioritise applying on job portals, she gave me a date when they would start doing this and she never started on this. When i brought this up to her as i was asking for a refund she said that i should have brought it up and i told her that its not my job to micromanage promises that they've made to me.

All the "proof" she presented were phones records(just prove that a call took place, not the contents), internal documents(biased, can be doctored) and her colleagues testimony(biased). I mean, i could ask my wife and daughter to prove whatever i need to be proven with their right hands on a stack of bibles.

In the end, she told me to go to my lawyers, which shows the blatant disregard for customer service, customer opinion or the consequences of an unhappy customer.

I'm disappointed that company could allow such an interaction to take place between an employee and a paying client.