First for women - 'money first,we put you last,

<p>I have claimed for my cellphone with First for women in April. It is now June and I still don't have a phone. The claim was approved but now I found myself dealing with a 3rd party company which told me that Because my phone has been discontinued I have to choose from their options even though I told them I'm don't like them. I was told that the option I like is out of stock and discontinued. On Monday, 6 June 2016 I sent them an email asking them why they can't go buy the phone on my behalf because I took the time over the week end and I saw that it is still available in stores. If they had paid me cash, I would have a phone by now. I know, that with the CPA I have a right to choose. I can not be forced to choose a phone I don't like. I'm the one who will use the phone and pay for insurance on it. The fact that I'm told by a 3rd party about their policy of not paying out cash is crazy. My insurance is First for women. Why am I the one calling them and sending them emails about the status of this claim? I have lost all respect and credibility in First for women because of this experience. I actually feel robbed. What is difficult in taking the money and go buy the phone, get it delivered to me when you are out of stock? You will be going an extra mile for a client. Surely it's not something you do every day. I am not willing to settle for the options at hand. If you can't do that, pay me out! This is ridiculous! You are very quick in debiting monthly premiums, but when it's time to pay this happens! Is this how you run your business? You should also change your name from First for women to 'We just want your money losers - it's our speciality' You put women 1st my foot! I need a smartphone, it's 2016, I should not even try to explain, I am missing moments my toddlers moments by not capturing them. Please resolve this issue. The turnaround time is totally unacceptable! It's ridiculous! Most complaints are similar, surely there is something you are not doing right as a business. </p>