Parmalat/Lactalis Competition Complaint Ignored for Over a Month

I am extremely disappointed with how Parmalat/Lactalis has handled my complaint regarding their “Everything Needs Cheese” competition.

On 18 December, I lodged a formal complaint after two valid, unused till slips were incorrectly rejected as “already used” when entering the competition via the official QR code and WhatsApp system. I provided receipts, screenshots, and full details.

On 22 December, I was asked to provide my cellphone number, which I did immediately. Since then, I have had to repeatedly follow up myself (5 January, 15 January, and 19 January).

I received multiple responses stating that my enquiry had been “escalated to Head Office” and later to the “Marketing Team”, with assurances that I would be contacted. No one ever contacted me. This includes emails from Denzel, Pulendron, Brenda and Benedict... all just automated response type emails with no follow through.

As of today, more than one month later, I have: - Received no explanation for why valid receipts were rejected - Had no confirmation that my entries were reviewed - Received no resolution or accountability

Despite setting a clear final deadline in writing, Parmalat/Lactalis failed to respond again.

This is not just poor customer service — it raises serious concerns about the fairness and integrity of their promotional competition. I regret having to escalate publicly, but private channels have been completely ineffective.