Possible cross contamination in plain yoghurt

Item: Parmalat
Rating: 1
Author: Thobile M

I purchased a low-fat plain yogurt at my local Hyperland supermarket earlier in this week, supermarket. And the taste like there's paraffin or some sort of concerning liquid. It's runny. It's not as thick as a consistency that I would expect. So I just want to know what the process is if I want to send the product to you for you to test for possible cross-contamination to see if the batch itself was affected. It is still prior to the BB date on the tub. I would appreciate a review of the production for this specific batch.

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Parmalat's replyOfficial

03 Feb 2026, 15:42

We at Lactalis would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 26/02/110 Kind Regards
Customer Care Line

Best regards,

Parmalat's reply03 Feb 2026, 15:42

Official

We at Lactalis would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 26/02/110 Kind Regards
Customer Care Line

Best regards,