Parow Centre
1.4|8 reviews
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Anonymous
1 reviews | Active since Member
15 Jun 2016, 05:55
Centre Management Security Harassment
<p>I work in the TFG building and last night I realised that the security of Parow Centre, not even they look out for the interests of their customers. Last night 14 June 2016 my at 8:20pm myself and my friend went to watch a movie. Just after 10pm we walk out to find that his car had been clamped. The parking attendant said the security is over there and called for him to come over and speak to us. This guy (who I have a picture of) stands and looks at us like a robot. Now this makes me think of what a friend said "security act so badly when they think they have one up on you". This guy stares at us and does not respond to me when I asked why the wheel was clamped. He then opens his mouths speaks so ugly to us and says "go up there to central management". I said excuse me and he goes on to say "is you going". Wow! I asked for his name and he just said why why. and a lady next to him ended up saying his name. We went up to central management. We stood at the door. Two security guys walked passed us, did not acknowledge us at all. Then one comes out saying you must come here! Now these are the people you hire. No manners at all. But we proceeded without saying anything to him. A security in a maroon uniforms asks why we here. We explained and he said have a seat. We were wound up completely. We both worked late but managed to go out and this is how our night ends. So of course we wouldnt sit down. We paced aorund and my friend even walked closer inside as the security would not tell us what he was doing and why the wheel was clamped. When the one security guy came back in her saw my friend walking closer to the entrance of the security office. He says "bra you mus not go there" He walks closer to my friend in anger and says "you must move". My friend explained that we were not provided answers and the security guy in maroon was not responding to us. I spoke in anger and being annoyed at this situation. I told the man to stop being rude, stop speaking to us as if we've committed a crime. But how do you speak to close and simple minded people. I took a picture of this guy and he said 'you will see what I'll do with that phone I will break it and break your kneck. I have a video of how this guy acted. Again Parow |Centre I ask you, hop do you recruite people? In essence the reason they took long was because they waited for the police to come. My friends wheel was clamped in the 'same' spot before one morning. Noiw he acknowledged he parked his car there as there is no secure parking and he needed to. Now I know you don't care but many people do the same and park there. Fine we understood the charge. The security are accusing my friend of damaging their clamp and they have this on camera. I remember this day. My sister called me (she and my friend travel together) to ask if I was still at work yto pick them up. the wheel was clamped but the clamp was not secure so they were confused as to what was happening. They then got a lift home with friends. After my friend came from soccer he went to check on his car. And again saw the clamp was not secure. He was literally able to remove it without hav9ing to break it. Now anyone in there right mind who sees this will do the same. The security guys were not even there to assist or provide him answers. And now I see why experiencing what I did last night. Those guys are rude and violent. When the police got there., all the security guys came around and spoke in their language accusing without allowing us to see footage. Now again we understand the charge. But who treats people like that. Ome guy even called me stupid because I took a video. If only he knew the power that has. They continued to shout as us and speak in their language to the police. My friend was take to the police station. As we walked out the one guy who called me stupid pushed me. I looked at him and told him I will be back. The police did not even do anything. Those people are the ones you hire. When I say those people I dont mean colour or race. I mean rude, incompenet, ugly, disrespectful people you have hired. I frequent this centre and this was not even my issue but I was treated like a criminal. When my friend was taken away I walked down to the movie entrance those security guys stood there and blocked my way. So of course because I was threatened by YOUR people I did not go closer, but walked all the way around to Spur's entrance and called for a lift. I was followed by the security as well. I will lay a charge against those guys today. I want their names. So someone from your department will assist with this and tell me what will be happening about the above. Not the charge but how I as a customer and being at TFG memeber who use to work in your building recently be fore moving over to Stanley lewis centre; was treated. Something needs to be done especially to those guys. I will continue to let people know about this situation and will post those pictures on social media.</p>
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Anonymous's updateReviewer Update
16 Jun 2016, 06:14On this day, I would like to reitterate that me mentioning my place of work was not part of my complaint on Hello Peter (above). I was mentioning where I work and where I am close to most of my week. I live around the corner from Parow centre as well. My family and I shop here all the time. I am in the centre almost every lunch time and after work. I use to be in the building above parow centre and now I am next to the building. I am a frequent customer. This is were I choose to spend my money. Not a place where I thought my interests would be at risk. Again I am adding this comment to reiterate the fact that I complained in my personal capacity about my expereince that day; nothing else. In the event that this is used for someone else's gain.
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Anonymous's update16 Jun 2016, 06:14
Reviewer Update
On this day, I would like to reitterate that me mentioning my place of work was not part of my complaint on Hello Peter (above). I was mentioning where I work and where I am close to most of my week. I live around the corner from Parow centre as well. My family and I shop here all the time. I am in the centre almost every lunch time and after work. I use to be in the building above parow centre and now I am next to the building. I am a frequent customer. This is were I choose to spend my money. Not a place where I thought my interests would be at risk. Again I am adding this comment to reiterate the fact that I complained in my personal capacity about my expereince that day; nothing else. In the event that this is used for someone else's gain.
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Anonymous's updateReviewer Update
16 Jun 2016, 15:55Being heard was my ultimate goal. I am aware of the value complaing on Hello Peter, presents. It ensures you are taken seriously. I was angry as to how I was treated when I was not even involved in the situation and did not try and act as if I did. I defended how I was being treated as this was not right. People in customer service should not be allowed to treat others in that way.
However I was contacted by the manager of Parow Centre regarding this issue and was also directed to the person in charge of the security. They will be seeing to the above. Unfortunately we don't always know the people we hire; but at least I was contacted to make this right. Thank you to Parow Centre for contacting me.
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Anonymous's update16 Jun 2016, 15:55
Reviewer Update
Being heard was my ultimate goal. I am aware of the value complaing on Hello Peter, presents. It ensures you are taken seriously. I was angry as to how I was treated when I was not even involved in the situation and did not try and act as if I did. I defended how I was being treated as this was not right. People in customer service should not be allowed to treat others in that way.
However I was contacted by the manager of Parow Centre regarding this issue and was also directed to the person in charge of the security. They will be seeing to the above. Unfortunately we don't always know the people we hire; but at least I was contacted to make this right. Thank you to Parow Centre for contacting me.
A
Anonymous's updateReviewer Update
27 Jun 2016, 08:19Mr Pieter of Parow Centre the General Manager contacted me. But not with an apology. But to say they looked at the footage of the evening and did not see any issues with how their security acted but how I acted. I dif not hold back or hide how I reatced in my first review. They also mentioned I will not be able to see the footage. I was asked to take off my first review in aid of another situation( contact me for details or see my FB post). And I thought Parow Centre would assist me and see to their employees behaviour. But this did not happen. Still I am bullied by the centre management of an establishment I thought I was welcome.
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Anonymous's update27 Jun 2016, 08:19
Reviewer Update
Mr Pieter of Parow Centre the General Manager contacted me. But not with an apology. But to say they looked at the footage of the evening and did not see any issues with how their security acted but how I acted. I dif not hold back or hide how I reatced in my first review. They also mentioned I will not be able to see the footage. I was asked to take off my first review in aid of another situation( contact me for details or see my FB post). And I thought Parow Centre would assist me and see to their employees behaviour. But this did not happen. Still I am bullied by the centre management of an establishment I thought I was welcome.
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Anonymous's updateReviewer Update
18 Jul 2016, 07:14On the 27th of June Pieter the General Manager of Parow Centre decided that he could somehow turn this situation around and went and contacted my place of employment. He tried to use the situation my friend was in and made this the focus in his complain. Of course hiding the fact that I was mistreated by his own employees. Even so, the complaint was in my persoanl capacity and not that of my place of employment. But Pieter sought this route to try and cause friction. Just becuase he cannot say the words 'I am sorry'. I have placed this last complaint or follow- up here today as the situation with my friend as been dealt with. Now I will be laying my case against this establishment.
A
Anonymous's update18 Jul 2016, 07:14
Reviewer Update
On the 27th of June Pieter the General Manager of Parow Centre decided that he could somehow turn this situation around and went and contacted my place of employment. He tried to use the situation my friend was in and made this the focus in his complain. Of course hiding the fact that I was mistreated by his own employees. Even so, the complaint was in my persoanl capacity and not that of my place of employment. But Pieter sought this route to try and cause friction. Just becuase he cannot say the words 'I am sorry'. I have placed this last complaint or follow- up here today as the situation with my friend as been dealt with. Now I will be laying my case against this establishment.