Horriffic Service and incompetance

Terrible service and incompatible. I gave in a laptop to them in the 13th of December 2025, they were going to get back to me within 3 to 5 working days. Nothing, no feedback, every time i phone, they say they will escalate, nothing was done. I phoned a 4th time to ask to speak to a manager. Managers are all in meeting. Today 27 Jan I finally get an email and quotation from them, for a REPLACEMENT PROJECTOR!!!!!!! it looks like my job number HJO10636 – 13 was also assigned to another poor sod.