PART SERVE - NO SERVICE

Put in my Lenover Laptop on the 28th Ja n, paid the quote...have not heard a word from Partserve after many visits,telephone calls promises that ma agers would call...NO communication, No option to cancell, no answer to when my laptop will be ready, the WORST service I have ever had from a company, I wish I had read the reviews before handing my computer in,this company and Lenova should be ashamed that they are not upfront with the customers and tell them there is a service/parts problem.