Passport Link Pathetic Service

Not even worth the one star. Shabana from Passport Link makes promises she cannot keep up to. I was told by her a Police Clearance would take 10 working days to arrive. I have paid her upfront for this service and its now been a full month and nothing has come. She keeps saying check my postbox as if it will magically appear like an email. She never calls you back and refuses to take my calls or refund my money. She then goes onto say that I must give her a new set of fingerprints so she can redo it. What kind of business ethics are these???? She says she will call but never does. I am not the only one that she was extremely slow and unprofessional with. I will never use her again or recommend her. I will be complaining to Coastlands Hotel where she does business from as well.