accounts department - not helpful at all

Last week I called into Pathcare to query an account I spoke to Mariam that told me that she cannot give me any info as this was for my 17-year-old daughter and due to the POPI Act she cannot give me any information. I proceeded to ask her if she could provide proof of where it reflects that I cannot get any info SHE COULD NOT! She told me she was going to call me later that day to confirm with my daughter and a week later no phone call. she also advised me that her team leader Yolanda Wilson was going to contact me a week later NO CALL! but I did infact receive a bill to pay the account. The reasoning behind this is that I should just pay and not query?