

Pathcare
Based on recent customer reviews, Pathcare receives sharply divided feedback. A recurring theme is frustration with billing and accounts, where customers consistently mention disputed invoices, unexpected charges after cash payments, rejected medical aid claims, and aggressive handover to debt collectors before queries are resolved. Communication breakdowns and unanswered emails are frequently raised. In contrast, individual phlebotomists draw heartfelt praise, with customers highlighting calm, gentle, and professional blood draw experiences at certain branches. The clinical front-line service often impresses, while the administrative and billing experience consistently undermines overall trust.
Replied to 100% of negative reviews
Reply time on negative reviews: 6h 5m
TrustIndex
3.6
Ranking
#24
in Health & Medical
Reply Time
7h 36m
NPS Score
-8
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 6h 5m
Based on recent customer reviews, Pathcare receives sharply divided feedback. A recurring theme is frustration with billing and accounts, where customers consistently mention disputed invoices, unexpected charges after cash payments, rejected medical aid claims, and aggressive handover to debt collectors before queries are resolved. Communication breakdowns and unanswered emails are frequently raised. In contrast, individual phlebotomists draw heartfelt praise, with customers highlighting calm, gentle, and professional blood draw experiences at certain branches. The clinical front-line service often impresses, while the administrative and billing experience consistently undermines overall trust.
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Pathcare has a TrustIndex of 3.6 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 6 hours 5 min. Hellopeter has tracked Pathcare across 450 total reviews. How is the TrustIndex calculated? →
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