LM
Luxolo M
Active since Nov 2012
54
Reviews
0
Industries
Reviews
54 reviews1 month ago
*********** billing personnel
I recently visited Pathcare for my blood tests, with the request form clearly indicating what tests should be done. At the billing stage, Pathcare billed a test that was never requested and this resulted on that portion being rejected by my medical aid. Why must I be liable for your incorrect billing? Lancet was doing a great job, I don't know about you.
2 replies
2 months ago
Disgusting service - Airport Mall outlet
I purchased food at one of your pathetic outlet in Airport Mall in Belhar at 18:06. I was informed that the waiting time is 20-40min. At 18:59 the order was still not ready. I requested for a refund as my transport was leaving and your unprofessional cashiers gave me attitude and refused to refund me. I demand my refund
0 replies
4 months ago
Pathetic service, not surprised where Auto & General features in the equation
This morning, I took my vehicle to Barons Bellville for its scheduled service and left it there, expecting the service to proceed as normal under my service plan. However, I was contacted by the dealership and informed that Innovation Group had declined authorisation, stating that my cover had ended. This was both unexpected and unacceptable. According to the contractual document in my possession, the service plan is valid until 75,000 km, and my current mileage is 67,500 km, which clearly falls within the coverage limit. The contract also notes an end date of 04/08/2025, which I admittedly did not focus on, as the mileage limit had not been reached. However, at no point was I ever contacted—via telephone or email—to inform me that the cover was due to end, nor was I given the opportunity to renew the plan before expiry. Adding to my concern, Innovation Group has continued deducting premiums from my bank account on the 25th of every month even after the stated end date of the coverage. This raises serious questions, as continued deductions for a lapsed contract are both inappropriate and, in my view, *****ulent.
53 replies
6 months ago
Pathetic service
I am writing to express my dissatisfaction with the poor service I have received regarding my claim for the malfunctioning front windows of my vehicle. On Monday, 6 October 2025, I sent an email to your office reporting that the front windows of my vehicle were not functioning. However, to my surprise, on Wednesday, 8 October 2025, I was informed that your records could not locate my ID number — which is incorrect, as I have previously corresponded with Auto & General under reference number 278307171. Upon receiving this response, I immediately contacted your offices for clarification. Unfortunately, I was transferred from one department to another without anyone taking accountability or providing a resolution to my concern. This experience has been extremely frustrating and disappointing, especially given the time sensitivity and inconvenience caused by the issue with my vehicle. I kindly request that this matter be investigated urgently and that I be provided with a clear explanation as to why my details could not be located, as well as prompt assistance to resolve the original issue reported on 6 October 2025. I look forward to your prompt response and resolution.
53 replies
8 months ago
Excellent service
I would like to extend my sincere appreciation to Tamara Solomons for her outstanding service. She displayed exceptional professionalism and a high level of product knowledge, which made the entire process seamless and reassuring. Tamara took the time to clearly explain the product options, answered all my questions with confidence, and demonstrated a genuine commitment to meeting my needs. Her ability to provide a competitive premium and beat my current insurer played a key role in my decision to sign up with Santam. It is rare to come across such dedication, efficiency, and customer-focused service. Tamara is a true asset to Santam, and I commend her for delivering such an excellent client experience.
53 replies
8 months ago
False promise
I have recently been recruited by MetroFM to consider Outsurance as the best organization for customers wishing to save on vehicle insurance. I spoke to Koketso this morning who couldn't beat my current insurer. He further promised to send me a link to claim R1500 due to Outsurance's inability to beat my current insurance. He failed to do that. Is this how Outsurance works? If so, thanks God I'm not your customer, clearly your level of service is questionable.
2 replies
9 months ago
Unacceptable Delay in Refund Due to Overpayment
I am writing to formally express my dissatisfaction regarding the unacceptable delay in the processing and release of my refund, resulting from overpayments made to SARS during the 2023 and 2024 tax periods. Despite the fact that SARS already holds both the relevant proof of payments and my verified banking details on record, I was still instructed to retrieve and upload this information again. This redundancy has caused unnecessary delays and inconvenience on my part, especially considering that these details were already submitted and verified in your system. It is deeply concerning that SARS has communicated a turnaround time of up to 21 business days to release a refund that is rightfully due to me. I find this delay unreasonable and inequitable, particularly when compared to how swiftly SARS acts when the situation is reversed. I am confident that if I had owed SARS, a garnishee order would have been issued to my employer within a matter of days—certainly not weeks. As a taxpayer who has comp**** with all obligations in good faith, I respectfully request an expedited resolution and immediate release of the refund owed to me. I also urge SARS to reassess and improve its internal processes to ensure timely service and consistent treatment of taxpayers.
0 replies
10 months ago
Misinformation about your authorised service stations
I am writing to express my dissatisfaction and disappointment with the information provided by your team regarding your authorized vehicle service stations in the Bellville area. I was directed to several service stations that do not even offer the specific services required for my vehicle. This has caused unnecessary inconvenience and delay. Additionally, while driving to and from these service stations, the left passenger-side window kept opening automatically about four times without any human intervention. This malfunction poses a serious security risk, as it could attract ******* and allow them access to valuable and immovable parts of my vehicle, such as the music system. Given these issues, I kindly request your authorization to take my vehicle to a service station of my choice that can properly address both the required service and this safety concern. Thank you for your prompt attention to this matter. I look forward to your swift response. I look forward to your prompt response and resolution of this matter.
56 replies
11 months ago
**************
I would like to voice out my disappointment on Jackpot city casino regarding their recent ************** for the wheel spinning promotion. I lately am not being afforded the opportunity to spin the wheel while the rest of other subscribers are spinning. This is an unfair and discriminative conduct by this organisation.
348 replies
11 months ago
Uninformed Order Cancellation
I am writing to express my extreme dissatisfaction and frustration regarding the recent cancellation of my order placed through your platform, without so much as a courtesy notification or explanation. To say this experience has been disappointing would be an understatement. I placed my order in good faith, completed payment, and expected a seamless transaction—only to find out on my own that my order had been cancelled without any communication from your side. This is not only unprofessional but completely unacceptable from a company that claims to value customer satisfaction. What makes matters worse is the utter lack of transparency and accountability. At no point was I contacted via email, SMS, or app notification to explain why my order was cancelled or if I had any recourse. Am I simply expected to accept this quietly? Let me be clear: this is not the level of service one expects from one of South Africa’s largest online retailers. If your systems fail to notify customers of cancellations, then they are not fit for purpose. If this was a stock or payment issue, then I expect full disclosure—not silence. I demand: A full and detailed explanation of why my order was cancelled. Immediate clarification as to whether the item is available for reorder. Assurance that such unprofessional conduct will not occur again. A formal apology for the inconvenience caused. If I do not receive a satisfactory response within 48 hours, I will not hesitate to escalate this matter to the relevant consumer protection authorities and share this experience publicly. I expect to be treated with the respect and consideration I deserve as a paying customer.
0 replies
Review Distribution
5 Star
3 (5.555555555555555%)
4 Star
1 (1.8518518518518519%)
3 Star
0 (0%)
2 Star
7 (12.962962962962964%)
1 Star
43 (79.62962962962963%)