KW
Kelly W
Active since Nov 2021
24
Reviews
0
Industries
Reviews
24 reviews9 months ago
From Frustration to Gratitude – Exceptional Service from Devan & Dillon at Melon Mobile
The past few weeks have been incredibly challenging for me — both personally and professionally. While I could make calls, use mobile data, and send SMSes, I could not receive incoming calls. Callers were met with messages like “number does not exist” or “number unavailable,” or the call would simply drop. There were no missed call notifications — I only found out when people contacted me through other platforms. This went on for over two weeks. I work remotely and rely heavily on my phone for everything from business and medical communication to time-sensitive deliveries and family matters. I also face mobility challenges, which makes phone access even more critical. Unfortunately, this issue caused major disruptions — including delays in urgent admin, missed work-related calls, and struggles coordinating with other relevant professionals. Communicating with Melon Mobile is done via WhatsApp, and I engaged with several agents almost daily. Sadly, most were not helpful. Responses were inconsistent, unclear, and in some cases dismissive. I was told to check my settings or that the problem was resolved when it clearly wasn’t. The lack of accountability and transparency added to my stress and frustration. Then I was helped by Devan and Dillon — and they changed everything. Both agents offered clear, honest, and human communication. They didn’t just “log a fault” and leave me hanging — they stayed in touch, followed up regularly, and actually listened. While I waited for updates, they kept the conversation open. They let me express my frustration, acknowledged the difficulty I was going through, and always made sure I understood what was happening. Today was especially tense and emotionally overwhelming — but Devan handled it with empathy, professionalism, and a calm, reassuring presence. He remembered previous chats, kept me updated, and somehow managed to make me feel both informed and at ease. Dillon, too, was consistently supportive. He went above and beyond to follow up with me and made me feel like I wasn’t just a number in the queue. I genuinely felt heard and respected. These two agents exemplify what good service looks like. They brought humanity and compassion to a situation that had left me completely drained. Their kindness made an impact — and I hope they get the recognition they deserve. Thank you, Devan and Dillon. You’ve restored my faith in Melon Mobile.
0 replies
9 months ago
Lack of transparency
I ported my number to Melon Mobile because their deals sounded fantastic. However, I've had random issues with my number appearing as non-existent or unavailable to callers. This has happened 3 times - today has been 2 out of those 3 times and still on going. When I contacted customer support, I spoke with a representative named Jamie. While he initially helped, I was later told that all towers were up and the issue must be on my end, which wasn't the case. Eventually, it turned out there were indeed network issues affecting multiple users. It's disappointing to experience a lack of transparency and to feel like the blame was shifted onto me as a customer. I hope Melon Mobile improves their communication and resolves these network issues soon.
0 replies
26 months ago
WORST CLEANING AGENCY
In the beginning, they were amazing! You made a booking and they sent 2 domestics, they has a check list to work from and left that list behind, as confirmation of what they did. It was really amazing. Then it all went down hill SO fast. All of a sudden, you were paying the same rate for 1 domestic instead of 2 and the standards began to drop drastically. Now, what happened that has caused me to take the time to write this post... I have 2 rules, they simple... If something breaks, TELL ME - accidents happen and thats fine but TELL ME! The rule 2 is: If you dont know where it goes, ask me or leave it on the kitchen counter and I will pack it away. I dont think those are unreasonable requests.... Ok, last week, I got a lady from sweepsouth, I actually booked for once a week as I do work full time, I am studying part time and am a mother of a toddler... So, I know I need help, 2 weeks ago was extremely bad and I needed the help, so I booked a domestic... She broke a plastic bowl outside - didnt tell me and didnt pick up the sharp pieces off the ground - this injured my child... The standard of cleaning was a joke and Ive had to pull all nighters just trying to clean up after the professional cleaner... She clocked in late and clocked out early - which forced me to pay for times she wasnt here.... I was pressured by the domestic to give her my childs old shoes - Which i was keeping as keepsakes.... For the rest of that week, I kept trying to call SweepSouth and NO answer. So I left a bad review on their app, and requesting they contact me - they didnt.. I then sent them an email on the following monday - I was still ignored.... Then after SO MANY attempts, they eventually answered the phone where I told them part of the story - I left out how they staff member told me that I should cancel with sweepsouth and how she will work for me privately, or how unfair sweepsouth is and that list goes on... Its been nearly 2 weeks since this happened and all I got was an email THE DAY after I called asking me what happened, after my call was escalated to "relevant departments" not even a phone call!!! UNPROFESSIONAL! INJURED MY CHILD BY NOT PICKING UP SHARP PLASTIC FROM A CONTAINER SHE BROKE PRESSURED ME INTO GIVING HER SOMETHING I VALUED DO NOT ANSWER EMAILS OR CALLS DISRESPECTFUL!! So, if anyone knows of a decent, reliable cleaning service, where I dont have to work through the night cleaning what I PAID them to do, please let me know, as I am looking for one.
165 replies
27 months ago
Worst internet provider available
If you are looking for the most unreliable internet provider? Where you have more no internet than actual internet? Where you are paying for a service you hardly receive? Where the call centre agents are as useless as a bag of hair? If you have answered yes to any of these questions, rain is the provider for you. Absolutely HORRIBLE! Dont understand how they are still in business!
232 replies
31 months ago
Dont trust the measurements on their website
I am in the process of starting a business. While looking for packaging (boxes, in this case) I found Box Shop and Packaging. I found what I was looking for and the pricings were great. So, very excited, I went onto their website and placed a small "test" order, only one size of different boxes, to see what would best suit my needs. I then processed the order and had to wait for a proforma invoice. I was then sent and email stating I had to place a min order of R300 which did not include the shipping price which could have ranged in price. Should have seen the red flags.... I quickly placed a new order of just over R300 and to my unpleasant surprise, the shipping was now R345. Should have told them to shove it then but, in pure desperation and rush, i paid. That night, I remember having a nasty feeing and thinking how I should cancel the order. Before I got the chance, the order arrived. With the order was 1 box that was put together, and I wont lie, it looked beautiful and I excitement came back with force, Then I assembled the boxes and put my products inside to see the size measurements that the website had advertised didnt seem correct. My packaging bottles for my products should have fit perfectly, IF they measurements they had advertised were correct. Sadly to say, my product packaging was too big, which means the advertising used on the Box Shop and Packaging site were not correct. I contacted the shop and I got a call demanding I was WRONG. The attitude of whomever called me, I mean, some people shouldnt deal with customers.... After this entire experience, I feel like I was conned into spending drastically more than I wanted to on boxes I was going to use to ensure they would work for me and, they didnt work.... What they advertise vs what you get is not the same,, The after sales service is horrific and not once did they apologise to me. PLEASE NOTE: I DID NOT ONCE ASK FOR A REFUND OR FOR THEM TO SEND ME FREEBIES. All I wanted was for them to acknowledge a mistake has been made and an apology. What Ive gotten is a disgusting response.
0 replies
35 months ago
The best preschool
Amazing! How do I begin other than with the word "AMAZING" Back story: I am the mother of a 2.5 year old, this was the year for her to begin preschool.... I heard only good things about Florauna, so my husband and I checked it out and loved it. We enrolled her and now we are half the year in and I cannot praise this place enough. Lets start with the admin staff - Elmarie and Sonja - AMAZING! Easy and open communication, always know where we stand with each other. When I say easy to talk to, I MEAN IT! Now, lets talk about Ella - my daughters teacher - ****** AMAZING! This woman has a clear passion and love for her job - this reflects in everything she does with children and I see it when I fetch my daughter. Overall, I cannot recommend this place enough. The standard they have now set, it is so high. These ladies, I wish I could show my true appreciation for them but nothing I do seems to be enough. They really do go above and beyond, their love and passion is clear, their willingness is heartwarming, their gentle and pure nature's are inspiring.
53 replies
35 months ago
HARESSMENT AND AGGRESSIVE MARKETING!
In less than 40 minutes, Ive received 14 calls from MiWay. YES!!! 14 PHONE CALLS IN LESS THAT 40 MINUTES! Do the word "NO" really mean so little to this company???? I AM NOT INTERESTED IN YOUR INSURANCE. I TRIED TO GET AN INSURANCE WITH YOU IN THE PAST BUT YOU GUYS DIDNT CARE. THIS AGGRESSIVE AND INTIMIDATING MARKETING TACTIC YOU ARE USING IS TRAUMATISING!!!!!!!! PLEASE LEAVE ME ALONE AND STOP CALLING ME!!!!!!!!!
106 replies
37 months ago
I've been FORCED into another years contract
I've been FORCED into another years contract. I requested cancellation on my account TWICE on Monday - let me tell you why. 1 - The call center agents HAVE NO IDEA what is going on. 2 - They do not have any form of decent customer service. 3 - Their left hand doesn't know what the right hand is doing. 4 - They hardly answer their phones. 5 - The cancellation department - its like talking to a brick wall. 6 - After my 2 cancellation requests - the debit order was still taken off and I still received the box yesterday - thus IGNORING ME. 7 - They will happily give you incorrect information. 8 - They go against the POPI act. 9 - I have given them 6 hours to collect the box or Ill throw it away and will not pay further installments on this box.
106 replies
39 months ago
Worst insurance for Household content
I wish I could give less than 1 star. They will take your money but when it comes to paying claims, they dont. They also have bogus reports that are not accurate and rely on that as damage reports. Instead, their assessors do more damage to the items. Then lets look at their communication OR COMPLETE LACK THERE OF! I had to phone them, begging them for information to my claims a week after reporting the claims. Because of how long it takes for them to get back to you, I had multiple food damages/losses. Now I am trying to cancel my policy and "Value added services" and they keep hanging up on me. With the amount ive paid them, I could have replaced all the claims they had rejected... Oh and the cherry on the cake - My 1 year old vacuum claim was rejected because of "old age" This company is a joke, they will take your money and you get nothing in return. As far as I am concerned, they are fraudulent and steal from you
832 replies
41 months ago
Mr Delivery are thrives
They are refusing to credit my account with the money that was in the "credit wallet" It's been 2 weeks since I requested a pay out, they paid the money out into an old CANCELLED card which goes against their terms and conditions. That money is not in my account and no one bothered to contact me. I had to call them about this matter and now its either excuses or ignoring me. Mr Delivery is committing theft and fraud. Their financial department is clearly unethical and all of them should loose their licences to practice bookkeeping or accounting. I will be reporting this behaviour to the relevant Accounting and Bookkeeping associations. Mr D failed to comply to their own Terms and Conditions and now I refusing to refund my money. This business is unethical and immoral. If this business practice keeps you, I cannot imagine how they will still be in operation in a year from now. I have emailed, called and begged for this to be resolved but excuses or being ignored now.......
0 replies
Review Distribution
5 Star
6 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (75%)