What are the most common complaints about SweepSouth?

The most common complaint about SweepSouth, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professionalism. Customer Service (3.0) splits sharply. SweepStars are widely described as friendly and professional, but the call centre and support agents are repeatedly accused of being dismissive, unresponsive, or rude when complaints or refunds arise.

Is SweepSouth trustworthy?

SweepSouth has a TrustIndex of 6.5 out of 10 on Hellopeter, based on 120 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 106 hours 33 min. Hellopeter has tracked SweepSouth across 1,299 total reviews. How is the TrustIndex calculated? →

SweepSouth Reviews | 6.5 TrustIndex

SweepSouth Reviews | 6.5 TrustIndex | Hellopeter

Review Distribution

3.5|120 Reviews

Jun '25 - May '26

Frequently Asked Questions About SweepSouth

What do customers say about SweepSouth?

Based on recent customer reviews, SweepSouth delivers a polarised experience where loyal customers praise the convenience, app, and standout SweepStars while a vocal cohort reports no-shows, poor cleaning quality, missing items, and unresponsive support. Service quality varies widely between cleaners, and customer service failures during disputes consistently undermine an otherwise well-regarded platform that many have used reliably for years.

What is SweepSouth's biggest strength?

SweepSouth's biggest strength, according to Hellopeter's AI analysis, is Installation, Workmanship & Service Quality. Workmanship (3.2) is highly variable. Many SweepStars deliver thorough, detailed cleans with customers naming favourites like Miriam, Vuyiseka, and Tendai, while others leave jobs incomplete, damage property, or require coaching on basic tasks.

Recent reviews (120)

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Popular mentions

sweepstar easy app professional thorough clean extra mile reliable no show no response refund missing items

Shaun B

1 reviews | Active since Jan 2020

3 May 2026, 13:49

Outstanding staff, e...

Outstanding staff, exceptional service, highly professional team; SweepSouth strongly recommended.

Helpful (0)

|Replies (0)

Shaun B

1 reviews | Active since Jan 2020

3 May 2026, 13:49

Outstanding staff, e...

Outstanding staff, exceptional service, highly professional team; SweepSouth strongly recommended.

Replies (0)

Giuliana C

1 reviews | Active since Jan 2020

2 May 2026, 06:53

Paid for not a service provided

I had a booking for garden care on the 1st of May. However, the Sweep Star got lost, had his phone battery flat and didn't show up. The service was deducted from my credit card, even after I sent an e-mail communicating this fact. I tried to called on the support number 877110573, but nobody took my call.

Helpful (0)

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Giuliana C

1 reviews | Active since Jan 2020

2 May 2026, 06:53

Paid for not a service provided

Replies (0)

Anonymous S

1 reviews | Active since Jan 2020

1 May 2026, 10:03

Such wonderful ladies that come clean, always so kind and friendly and very thorough with their work

Such wonderful ladies that come clean, always so kind and friendly and very thorough with their work. My place is always so perfect and clean

Helpful (0)

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Anonymous S

1 reviews | Active since Jan 2020

1 May 2026, 10:03

Such wonderful ladies that come clean, always so kind and friendly and very thorough with their work

Such wonderful ladies that come clean, always so kind and friendly and very thorough with their work. My place is always so perfect and clean

Replies (0)

Lerato K

1 reviews | Active since Jan 2020

28 Apr 2026, 13:40

The service I received was excellent, and my expectations were met

The service I received was excellent, and my expectations were met. I will be booking Ephal repeatedly.

Helpful (0)

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Lerato K

1 reviews | Active since Jan 2020

28 Apr 2026, 13:40

The service I received was excellent, and my expectations were met

The service I received was excellent, and my expectations were met. I will be booking Ephal repeatedly.

Replies (0)

Anonymous

1 reviews | Active since Jan 2020

27 Apr 2026, 18:11

What a superb service! Incredibly easy to use

What a superb service! Incredibly easy to use. No more hassles, just seamless assistance where and when it's needed. I love the flexibility and how reliable SweepSouth is!

Helpful (0)

|Replies (0)

Anonymous

1 reviews | Active since Jan 2020

27 Apr 2026, 18:11

What a superb service! Incredibly easy to use

What a superb service! Incredibly easy to use. No more hassles, just seamless assistance where and when it's needed. I love the flexibility and how reliable SweepSouth is!

Replies (0)

Anonymous

1 reviews | Active since Jan 2020

23 Apr 2026, 18:39

If zero was a rating - that would be it.

A month ago I booked a recurring booking and for some reason my recurring bookings for April and May were all cancelled. I tried to book someone for 11AM yesterday and at 9:30AM I got a notification that I need to view a house at the same time the sweepstar was supposed to arrive. I tried to reschedule on the app but it wouldn't allow me to do that - that was at 9:34AM and I sent a whatsapp message to reschedule... no response from sweepsouth. At this point a sweepstar was not even assigned yet. By 10:30 I needed to leave and I called the sweepstar through the app and she didn't answer. I sent her a SMS and she didn't respond to that either. So I sent another whatsapp at 10:37AM saying cancel as I needed to leave and I could see that the sweepstar wasn't even en route. At 10:46 I sent another Whatsapp asking again if I can reschedule as the app still wasn't allowing a reschedule or cancellation. At 10:54 the sweepstar let me know she was on her way - for an 11AM booking. I told her not to come. I tried but could not cancel on the app as it wouldn't allow a cancellation. I messaged and got no response from sweepsouth until 4:30PM the same day.... I rebooked today and the person was a no show - no communication from her or from sweepsouth. BUT they have the audacity to charge me a cancellation fee and then tell me it's non-refundable because I didn't use the app to cancel yesterday. After back and forth with someone on a whatsapp chat, the person responded saying they reviewed the conversation - and their policy - and their decision not to refund is final. DON'T USE THEM! You're better off finding someone through a referral from a friend or colleague.

Helpful (0)

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Anonymous

1 reviews | Active since Jan 2020

23 Apr 2026, 18:39

If zero was a rating - that would be it.

Replies (0)

AvdM

Anina van der Merwe

1 reviews | Active since Jan 2020

23 Apr 2026, 08:17

Excellent and decldicated workers at the touch of a button

Excellent and decldicated workers at the touch of a button. The lady that assisted me went the extra mile and assisted me in all manners. I am very happy and satisfied.

Helpful (0)

|Replies (1)

AvdM

Anina van der Merwe

1 reviews | Active since Jan 2020

23 Apr 2026, 08:17

Excellent and decldicated workers at the touch of a button

Excellent and decldicated workers at the touch of a button. The lady that assisted me went the extra mile and assisted me in all manners. I am very happy and satisfied.

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

22 Apr 2026, 11:10

The ladies on Sweep ...

The ladies on Sweep South are true professions and always give me a fantastic 11 outta 10 experience! They come highly recommended.

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

22 Apr 2026, 11:10

The ladies on Sweep ...

The ladies on Sweep South are true professions and always give me a fantastic 11 outta 10 experience! They come highly recommended.

Replies (1)

Top Strengths:

Frequently Asked Questions About SweepSouth

What do customers say about SweepSouth?

What is SweepSouth's biggest strength?

Recent reviews (120)

Outstanding staff, e...

Outstanding staff, e...

Paid for not a service provided

Paid for not a service provided

Such wonderful ladies that come clean, always so kind and friendly and very thorough with their work

Such wonderful ladies that come clean, always so kind and friendly and very thorough with their work

The service I received was excellent, and my expectations were met

The service I received was excellent, and my expectations were met

What a superb service! Incredibly easy to use

What a superb service! Incredibly easy to use

If zero was a rating - that would be it.

If zero was a rating - that would be it.

Excellent and decldicated workers at the touch of a button

Excellent and decldicated workers at the touch of a button

The ladies on Sweep ...

The ladies on Sweep ...

What are the most common complaints about SweepSouth?

Is SweepSouth trustworthy?