SB
Shaun B
Active since Nov 2014
14
Reviews
0
Industries
Reviews
14 reviews3 weeks ago
Outstanding staff, e...
Outstanding staff, exceptional service, highly professional team; SweepSouth strongly recommended.
0 replies
3 months ago
Despondent in my Decisions!
Despite previous communication, the matter has again been handled incorrectly. I am requesting immediate contact from a senior representative, as this should have been a straightforward request and requires proper resolution.
73 replies
9 months ago
SweepSouth is a convenient and easy-to-use service for home cleaning
SweepSouth is a convenient and easy-to-use service for home cleaning. Most cleaners are professional and efficient, and the booking process is quick. I love the cashless payments and flexible scheduling. However, cleaner quality can vary, and occasional last-minute cancellations can be frustrating. Overall, it's a reliable service that saves time and effort.
15 replies
18 months ago
Balance on Pension Fund - Withdrawal
To Whom It May Concern, I received a call from ICTS Tracing Service on behalf of Alexander Forbes in September 2024, requesting my details and inquiring whether I worked at Damelin. After confirming all necessary information, I completed a withdrawal form from Alexander Forbes and submitted the required supporting documentation. I was informed that the process should take approximately three months, and I would receive my balance as stated in the letter I received. As we approach the end of November, I have yet to receive any positive updates regarding my withdrawal. I find it difficult to understand why my documentation has not been acknowledged. I appreciate your attention to this matter and look forward to your prompt response.
73 replies
19 months ago
Extremely Disappointed with Old Mutual’s Service
I am writing to express my deep frustration with the ongoing issues I have faced over the past six days. These problems, which may be due to human error, involve an additional amount of R1000.00. I requested my tax reimbur*****t from Old Mutual, hoping it would prompt a more urgent response. As a client, I am appalled by the treatment I have received. Do you truly expect me to accept this situation and simply walk away? I urge you to pay what is due to me immediately. Furthermore, my experience with Old Mutual has prevented me from properly using this withdrawal, adding to my difficulties in making alternative arrangements. I look forward to your prompt response.
70 replies
19 months ago
Update on Your Two-Pot Savings Withdrawal and Compensation
I recently had a disappointing experience with Old Mutual regarding my Two-Pot savings withdrawal. I was initially told that the payment would take 5-7 days, which was incorrect. Old Mutual acknowledged this mistake, they refused to cover the tax as compensation. Instead, they offered a substandard compensation for the administrative error, which will be paid into my account. While I appreciate the acknowledgment of the mistake and the compensation offered, I am still left with the burden of lodging a dispute with SARS for the tax deducted. The values provided by Old Mutual were only illustrative, which added to my frustration. Overall, this experience has left a bad taste in my mouth. I hope Old Mutual improves their communication and processes to prevent such errors in the future.
0 replies
19 months ago
Urgent Follow-up on Reimbur*****t and Service Issues
I am following up on my previous complaint, as I have yet to receive the promised feedback. While a payment was made into my account, there is a significant difference between the amount I was told to expect and what I actually received. This discrepancy will affect the R5,636.19 reimbur*****t that Old Mutual owes me, and I request an explanation. Given the delays and unmet commitments, I also expect the tax deduction to be waived, and the reimbur*****t processed promptly. Please treat this as urgent, and confirm receipt of this email to avoid further follow-up on my end. I look forward to your prompt resolution.
280 replies
19 months ago
Formal Complaint: Old Mutual’s Two-Pot System and Customer Service
I am extremely disappointed with the service I have received from Old Mutual regarding their two-pot retirement system. As a long-standing customer, I expected better care and understanding, but what I’ve encountered is nothing short of poor customer service. The lack of compassion, empathy, and consideration for individual customers— especially for those of us who aren’t high-net-worth clients — is truly disheartening. Navigating the two-pot system should be straightforward, yet I have faced unnecessary delays, miscommunication, and a complete disregard for my concerns. Old Mutual, you need to do better. Your customers deserve timely, transparent, and respectful service. It’s clear from my experience that the individual, small-scale customer is not a priority, and this needs to change.
210 replies
63 months ago
Delay in textbook order...
How do you separate your clients needs from your suppliers and have no interest in even attempting to resolve the problem. Firstly, I understand that you may have delays in receiving your orders and to ensure you keep your client happy. We need to ask ourselves how can this be handled and to just keep moving the "lead time" once, twice but the third and fourth it becomes a problem. This needs to have an amicable solution for your client as we have paid for a set of textbooks and due to a delay with only 1 textbook. The semester starts this morning and we have no textbooks. I understand you processes, delays and do inform us of such to cover yourself but please this has become problematic.
222 replies
75 months ago
Harassment | Gym Membership
11th March 2020 GYM COMPANY Randburg Bromhof "WITHOUT PREJUDICE" Good morning Sharon, With reference to the emails and various other sms's received we have to date had no response as yet and await your feedback before we contact SA Consumer Complaints to help with the mediation process. This serves to advise that this debt was prescribed prior to you contacting me. We have received no correspondence, statement & notification of intent in the past three years regarding this account. Please contact me via email if you have any questions, and we need to stress that nephew is still a student and shouldn't be receiving such emails in the evening in this tone as it is seen as harassment, or if you want to suggest other arrangements. I will await your positive feedback regarding this matter. Regards, Shaun Berry
0 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
9 (64.28571428571429%)