GC
Gym Company
Claimed Business
GC
Gym Company
Claimed Business
119 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Gym Company faces severe and systemic criticism across virtually every aspect of the customer experience. Membership cancellation difficulties dominate the feedback, with customers consistently reporting ignored requests, continued debit orders after cancellation, and threats of blacklisting. Communication failures compound these issues, while facility standards and staff professionalism also draw widespread complaints. Positive experiences are exceptionally rare.
Top Strengths:
- •Customer Service, Staff & Experience: A small number of customers praise individual staff members like Lebo and Nathi for being transparent, supportive, and personally invested. One member described the Bracken City branch as a space of genuine community and encouragement.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#1
in Gyms & Fitness
NPS Score
-95
Recommended: Unlikely
Review Distribution
1.2|119 Reviews
May '25 - Apr '26
5(0.9%)
4(0.9%)
3(0.9%)
2(2.8%)
1(94.3%)
5(0.9%)
4(0.9%)
3(0.9%)
2(2.8%)
1(94.3%)
Recent reviews (119)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFP
Felicia P
1 reviews | Active since Jan 2020
7 Mar 2026, 09:47
Ignored, Mislead and Unfairly Charged
I never imagined being treated with such disregard by a company I trusted. I submitted a membership freeze request on 23 Feb and received no response, leaving me feeling ignored. When I tried to cancel, I was told I must physically go to Westgate Mall, even though your own terms say cancellations can be done by phone or email. On top of that, I’m being asked to pay a three-month penalty on a month-to-month membership. This experience has been frustrating, confusing, and disheartening. It’s not just about money, it’s about respect, honesty, and fair treatment. I hope management reflects on how this impacts real people, and takes responsibility so no one else has to go through the same.
Helpful (0)
|Replies (0)FP
Felicia P
1 reviews | Active since Jan 2020
7 Mar 2026, 09:47
Ignored, Mislead and Unfairly Charged
I never imagined being treated with such disregard by a company I trusted. I submitted a membership freeze request on 23 Feb and received no response, leaving me feeling ignored. When I tried to cancel, I was told I must physically go to Westgate Mall, even though your own terms say cancellations can be done by phone or email. On top of that, I’m being asked to pay a three-month penalty on a month-to-month membership. This experience has been frustrating, confusing, and disheartening. It’s not just about money, it’s about respect, honesty, and fair treatment. I hope management reflects on how this impacts real people, and takes responsibility so no one else has to go through the same.
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Replies (0)KN
Kuhle N
1 reviews | Active since Jan 2020
3 Mar 2026, 12:15
GYM COMPANY - WESTGATE/ROODEPOORT IS A HEALTH HAZARD
Gym Company Princess/Westgate Roodepoort GP is the worst gym ever! Spinning class venue smells of sewage, you can literally see it sipping through the tiles and management have no intentions of fixing it. That Mpho lady is so disrespectful towards members when they complain, she thinks members are doing her a favour by being members of the gym. Health inspector must visit that gym and close it down. Then there is Trevor who thinks backing Mpho up in her mischievousness is cool. Those two were definitely picked from the streets coz it shows they have no management skills. The members are no longer interested and I hope Gym Company does something about Mpho and Trevor before the gym goes belly-up! Send that woman and that boy for short courses in customer service!
Helpful (0)
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Kuhle N
1 reviews | Active since Jan 2020
3 Mar 2026, 12:15
GYM COMPANY - WESTGATE/ROODEPOORT IS A HEALTH HAZARD
Gym Company Princess/Westgate Roodepoort GP is the worst gym ever! Spinning class venue smells of sewage, you can literally see it sipping through the tiles and management have no intentions of fixing it. That Mpho lady is so disrespectful towards members when they complain, she thinks members are doing her a favour by being members of the gym. Health inspector must visit that gym and close it down. Then there is Trevor who thinks backing Mpho up in her mischievousness is cool. Those two were definitely picked from the streets coz it shows they have no management skills. The members are no longer interested and I hope Gym Company does something about Mpho and Trevor before the gym goes belly-up! Send that woman and that boy for short courses in customer service!
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Replies (0)AE
Andre E
1 reviews | Active since Jan 2020
3 Mar 2026, 05:38
Bunch of sharks
Gym Company is a bunch of sharks. They lure you in and then at the end they start doing whatever they want and running double debit orders with zero communications as to why. They never respond on WhatsApp and do just whatever they want. And if you want to cancel they are full of stories and refuse to do so and just continue taking your money. Pathetic attitude towards members and just don't care about them. Regret ever joining this place.
Helpful (0)
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Andre E
1 reviews | Active since Jan 2020
3 Mar 2026, 05:38
Bunch of sharks
Gym Company is a bunch of sharks. They lure you in and then at the end they start doing whatever they want and running double debit orders with zero communications as to why. They never respond on WhatsApp and do just whatever they want. And if you want to cancel they are full of stories and refuse to do so and just continue taking your money. Pathetic attitude towards members and just don't care about them. Regret ever joining this place.
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Replies (0)NP
Nicola P
1 reviews | Active since Jan 2020
2 Mar 2026, 12:19
GYM COMPANY FLORIDA *****ULENT DEBIT ORDERS
I cancelled my membership at Gym Company last year April 2025 it is now March 2026 and the membership is still not cancelled! Infact they have been harrasing me and *****ulently debting my account. I have now had to escalate this matter with the CGS ombudsman. DONT DO IT! Biggest mistake of my life.
Helpful (0)
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Nicola P
1 reviews | Active since Jan 2020
2 Mar 2026, 12:19
GYM COMPANY FLORIDA *****ULENT DEBIT ORDERS
I cancelled my membership at Gym Company last year April 2025 it is now March 2026 and the membership is still not cancelled! Infact they have been harrasing me and *****ulently debting my account. I have now had to escalate this matter with the CGS ombudsman. DONT DO IT! Biggest mistake of my life.
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Replies (0)TK
Thandi K
1 reviews | Active since Jan 2020
2 Mar 2026, 09:50
Poor customer service
I have been trying to cancel my membership with Gym Company since January 2026. Despite multiple calls and emails I have received no response or assistance. It’s extremely frustrating that such a simple request is being ignored, worse part they keep debiting my account. Very disappointing experience. Would not recommend to anyone!!
Helpful (0)
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Thandi K
1 reviews | Active since Jan 2020
2 Mar 2026, 09:50
Poor customer service
I have been trying to cancel my membership with Gym Company since January 2026. Despite multiple calls and emails I have received no response or assistance. It’s extremely frustrating that such a simple request is being ignored, worse part they keep debiting my account. Very disappointing experience. Would not recommend to anyone!!
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Replies (0)MM
Malebogo M
1 reviews | Active since Jan 2020
26 Feb 2026, 08:10
GYM Company Pinetown Please cancel my Membership
I joined the gym Company Pinetown April 2022 and fully paid all my 3 years . I have been requesting to cancel and they keep on debitting me every month ruining my credit score . I always send my cancellation form but no one helps me
Helpful (0)
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Malebogo M
1 reviews | Active since Jan 2020
26 Feb 2026, 08:10
GYM Company Pinetown Please cancel my Membership
I joined the gym Company Pinetown April 2022 and fully paid all my 3 years . I have been requesting to cancel and they keep on debitting me every month ruining my credit score . I always send my cancellation form but no one helps me
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Replies (0)EB
Ettiene B
1 reviews | Active since Jan 2020
26 Feb 2026, 07:04
Terrible Customer Service
I am trying to cancel my gym contract with the gym company, I have emailed twice with no response. They are quick to sign you up but customer service does not exist... They will never see me again...
Helpful (0)
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Ettiene B
1 reviews | Active since Jan 2020
26 Feb 2026, 07:04
Terrible Customer Service
I am trying to cancel my gym contract with the gym company, I have emailed twice with no response. They are quick to sign you up but customer service does not exist... They will never see me again...
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ntembeko P
1 reviews | Active since Jan 2020
17 Feb 2026, 07:29
Gym Company is false advertising (R199 month to month contract)
Gym Company's false advertising of its month to month gym contract is getting out of hand, once you get in theres not getting out of that contract, instead you will accumulate interest on your account once you try to cancel it, they will ignore you till you owe them thousands. If you see that R199 advert dont get tempted its a ****.
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ntembeko P
1 reviews | Active since Jan 2020
17 Feb 2026, 07:29
Gym Company is false advertising (R199 month to month contract)
Gym Company's false advertising of its month to month gym contract is getting out of hand, once you get in theres not getting out of that contract, instead you will accumulate interest on your account once you try to cancel it, they will ignore you till you owe them thousands. If you see that R199 advert dont get tempted its a ****.
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