DH
Dirko H
Active since Dec 2010
35
Reviews
0
Industries
Reviews
35 reviews3 months ago
Here we go again. Pathetic, bad service.
Here we go again. Absolutely pathetic efforts to get a bank account opened for a new company of mine. It has taken close to 2 months and still I have no access on the account. I do not want to hear anything anymore. Close it we will go to another bank. Absolutely pathetic.
56 replies
5 months ago
Extremely bad service - will not renew my subscription
Extremely bad experience - wanted to access my paid credit profile, but their system indicated that my password expired and I had to change it. So I tried several times on their website without success - there is an issue on the website.. So I phoned them, and they suggested the whatsapp route. Waited for ages for someone to respond and then they wanted to do a verification. My address is an issue in the process, and they said I needed to send the required documents to update it. But this is not the issue, it is mistake or issue on their website and now they are saying that the verification can take up to 5 days! For a paid subscription, go figure. This is very bad service!!!!!!!!!!
53 replies
7 months ago
Brenton Haven - never ever stay there again
Brenton Haven customer service is a piece of hell. We have been customers of them for a few years. We booked two apartments with booking.com in December 2024 for December 2025 and while we were staying there confirmed the units with the front desk of Brenton Haven. Four months later I get a mail through booking.com indicating they made a mistake with the pricing. Apearantly according to them an obvious mistake. They now threatened that if we do not pay the inflated price of R41250 for each of the apartments, which is 2.5 times the original quoted price for the week, they will cancel our booking. I threatened to go to social media and they left it until late last week when they essentially gave us a choice to pay the inflated rate within 24 hours or our booking will be cancelled. They then cancelled the booking as we refused to pay the inflated price. This is in my mind: * False advertising * It is not an obvious error as they claim, it is a mistake made by either booking.com or Brenton Haven and refusing to own up to it and the booking was essentially confirmed when we booked the specific apartments in the hotel at the front desk * It means that no booking that you make through booking.com or rates offered by Brenton Haven can be trusted, as they can change it as they wish when the hotels change their price. This makes them *************. * Needless to say Brenton Haven and booking.com has lost our business for life * Trust in a system like booking.com is very important and once lost, you cannot get it back * Trust in a hotel's customer experience is just as important and the customer service and experience at Brenton Haven is very questionable
0 replies
10 months ago
FNB Business - Worst to open account - don't even try
Just pathetic bad service! Unable to open account after weeks back and forth. Bad communication, bad service and just incompetence!
106 replies
13 months ago
Just bad pathetic service on Business Forex
For 5 years now we had a global account on our business with FNB. Every year you need to re-apply for authorization to receive and make payments in USD. The previous years this was a formality, I was kept informed at all times and they acted swiftly and took a few days. This year is different, in fact past bad. There is no communication, it has been over two weeks and no person to contact. They refuse to put you through to the back office. I got extremely upset with the last person that answered the phone as they initially refused to put me through to the back office. then they asked me to wait to be put through and 20 minutes later I was still waiting. FNB you service is pathetic and unacceptable. I all my accounts were not with you I would have moved my business today!
53 replies
14 months ago
Brenton Haven and booking.com - won't see us again
We have stayed at Brenton Haven 3 times in the past year. Last year December while we were staying at the hotel we decided we want to go there again and bring our parents with. I made a booking for 2 apartments with booking.com at R17010 each for December 2025. I then went to the reception to confirm the units, which was done. Fast forward 3 months and booking.com informs me that Brenton Haven has made a mistake and that actaul price is R41658.75 for one apartment. And we have 4 days to decide whether we will take it at the new price otherwise our booking is cancelled. I have seen a lot of things in the hospitality industry, but writing me a hostile mail as if I had made the mistake and then trying to force me to take the new rate - where is the customer service? It is safe to say we will never ever go there again. It is the worst attitude I have experienced from a company in the hospitality industry in a long time and we simply will not go there ever again. I honestly cannot believe this - rather than admit they made a mistake, they just move the consequences to us. This is going to serve you well. Keep up the good work! You really understand how to upset your regular clients. In all this booking.com their agent has even been worse, conveying the hotel's message to me. You could see some of the messages were AI written and had a threatening tone to it. That is the end of booking.com for me as well. We will never use them again.
0 replies
15 months ago
Ebucks - this is really bad - unable to resolve issue
I must say, this is the second time in a year that I have problems with FNB Ebucks. My debit order for tax free savings goes of on the 30th of the month. In November this billing cycle was moved forward into December, and because of their issue they now refuse to give me the points in the previous month which has obvious consequences for levels. I have tried their secure chat, this just gives me back what I had said - they are useless in resolving issues. I have phoned them initially and they had indicated they would get back to me in 48 hours nothing happened - it is 3 weeks later. I have phoned them again today and they indicated they would get back to me. Still nothing. It has now become a serious irritation and annoyance
56 replies
18 months ago
Godaddy no-go no-more!!!!!!!!!!!!!!!!!!!
Pls. do yourself a favour and do not ever deal with godaddy. I have paid for a brokerage for a domain and they just closed the the enquiry without reaching me. When I called the sales, I was cut off after 15minutes that hey had not got any info about the status. Serioously very bad pathetic service and I will never ever deal with them again.
0 replies
19 months ago
Rain - just plain bad service and no understanding of the issue
We have I think, because I cannot figure out from the sales department a 100+ up and 30meg down line with Rain. We have problems with the down speed. I have requested an upgrade to the down speed, but the agents keep on talking about downloads and do not understand what I want. Then I indicated that I need to upgrade the down speed. What did they do? Put me through to support. Honestly, useless - no understanding of the issue whatsoever. I am close to leaving.
106 replies
20 months ago
Netflorist no more
I ordered flowers for my wife as a surprise. A while later she gets an sms to confirm the time of her "surprise" and that they can't guarantee a time. Huh? A surprise that is no more surprise and she has to wait all day at home to receive it? Go figure. Last time I used them.
0 replies
Review Distribution
5 Star
10 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.857142857142857%)
1 Star
24 (68.57142857142857%)