Excellent Service by an essential services worker

A month ago I went to a mobile Pathlab opposite at C/o Dieffenbachia &, Kamelia Road, Akasia to test for Covid19 and a gentleman by the name of "Bilal" was working there. He was phenomenal before it was my turn to be tested he had to do a test on two children and they left there in smiles when it was my turn he patiently explained what it would entail, made some jokes and in no time he was done. He was professional, gentle and super-duper nice considering the line was very long outside and he was the only one working on that day! An outstanding field agent if there ever was one