Bad Service

Would you please be so kind to put chairs outside for the patients that is waiting because they must sit on the floor whether you are pregnant, old or a mother with a baby. The service I have received today is very bad I am here from past 9 and still now only went for observation but nothing else. I am hungry but can't go and buy food to eat because I am not done. All the nurses had lunch so low the service is stopped, I don't understand.