Paving Logic - Give them a miss

I contacted Dean at Paving Logic as I required a repair done to stone wall cladding as part of an insurance claim. He came to my house on a Thursday and promised me a quote by the following Monday.

The following Thursday, I had heard nothing and contacted Dean and he promised by the following day. Nothing arrived,

On Tuesday, I followed up on Whatsapp. He did not read the message. On Wednesday I followed up again. He did not read the message.

On Friday, I tried calling twice which went unanswered. Thinking that as he had not yet read my messages, perhaps there was a problem, so I called the other contact on his voicemail, his partner and father Norman, He answered and said he would follow up.

It is now 15 days since the initial visit and promise of a quote.

A little while later I get a Whatsapp from Dean saying that they are too busy to do the work. He did not even have the decency to phone me.

Thanks for wasting my time Paving Logic. You could have told me that two weeks ago, instead of stringing me along. You clearly do not value customer service.

They may be great at doing paving (I will never know) but am glad I got to see how much they value customers before I spent any money.

If they are on your list as a potential supplier, perhaps give them a miss. There are businesses out there that value customers much more than Dean and Paving Logic do.