Paxton Property Practitioners (Pty) LTD Service Issue

I received an email from Paxton Property Practitioners (Pty) LTD where a resident complain about me driving in a one way and speeding. Paxton Property Practitioners (Pty) LTD did not even call me to hear my side of the story they just send a email with a fine. I rep**** back "Note that I did not speed and how can you speed in such a tight spot ? Also because I drive on that road there are several thorns laying in the driveway which I already sent several complaints to you. I am not going to fix my tires again due to these thorns laying in the driveway. You can send someone from Paxton to come and investigate.

Also the person who sent you the complaint, how do they know the speed that I am driving ? I added Martyn here for visibility's as I mentioned above there are tree thorns in the driveway this morning. You don't call me about the above issue, you don't email me, you just send out that email. Let me tell you we as residents need to drive in and out of the complex, not you we have to. Our cars are getting damaged due to these thorns laying around, and I bet you if someone's kids step into these thorns you will hear from them. You can ignore me but I will not pay that warning, I will keep driving where I think is safe, you can send someone from Paxton to come and look at the driveway as I asked several times before. If I don't hear back from you EOB then I know that Paxton doesn't care about this complex or its residents."

These practitioners are not taking my emails seriously, I even told them about these tree thorns last year and nothing was done. This is a safety risk for all residents that needs to use the driveway and kids running in the road where these thorns are lying around. Can someone pls escalate this to their senior management or the ombudsman. Thanks