RV
ruan R
Active since Feb 2015
24
Reviews
0
Industries
Reviews
24 reviews2 months ago
Community Schemes Ombud Service (CSOS) Breach of contract
Hi I write regarding case reference CSOS 8067/GP/25. A valid Settlement Agreement was concluded under this reference. The Respondent has failed to comply with its material terms, and CSOS confirmed that the agreement would be converted into an Adjudication / Enforcement Order. I was expressly informed that this order would be issued by close of business on Friday. That deadline has passed and the order has not been issued. No formal explanation or revised timeline has been provided. The continued delay in issuing the enforcement order is effectively allowing the Respondent’s breach of the settlement agreement to continue unchecked. This situation is causing ongoing prejudice, as the agreement relates to maintenance and safety conditions affecting access to the property. I therefore record that: The Respondent remains in breach of the Settlement Agreement; and The failure to issue the enforcement order within the timeframe communicated has rendered the current process ineffective in securing compliance. Please confirm, in writing, the status of the enforcement order and when it will be issued. How is it possible for CSOS to breach the contract and comply with the date as stated ? This is a serious matter and CSOS and the Body Corporate is not taking this matter seriously. I give you till the end of today, if this is not being resolved I will take this into legal matter. I do not want any more excuses or apologies.
53 replies
3 months ago
Standard Bank Credit Card Collections Harassment Despite Payment Arrangement (Ref: 61349381)
I am extremely unhappy with the ongoing collections calls and SMS messages I am receiving from Standard Bank regarding my credit card account. I have an agreed payment arrangement in place and I pay my credit card each month after payday as per the agreement. Standard Bank can verify on their system the amounts I have transferred into the credit card account, as these payments reflect consistently. Despite this, I continue to receive repeated calls and SMS messages stating that my account is in arrears and that it may be handed over to attorneys if contact is not made. This is stressful and unnecessary, especially since I have already engaged Standard Bank and submitted a formal email complaint. I emailed Standard Bank on “Confirmation of Payment Arrangement & Request to Limit Contact” and received reference number 61349381, yet the calls and threats of attorney handover continue. This behaviour is disruptive and feels like harassment, and I am requesting urgent intervention.
224 replies
4 months ago
RCS Group Registered Credit and Financial Service Provider Debit Orders
I just want to make a point of RCS. I changed my bank inforamtion a few weeks ago. I called RCS to change and they told me to send all relevant documents to contactus@rcsgroup.co.za and they confirmed they recieved this. I received a sms my RCS CTM debit orde did not go thourgh. Today they called my asking what's going on and I asked them why did they not update my banking details, they also told me they are not aware of the email I have sent. RCS IS LYING TO THEIR CUSTOMERS, NOT UPDATING THE INFORMATION AS REQUESTED. I will not be help liable for the lack of service they are doing. What a disgrace.
0 replies
7 months ago
Mc Donalds Glen Village Olympus Pretoria
Guys do not buy any meals at Mc Donalds Glen Village Olympus Pretoria between 22:00 -23:00PM. They always have an excuse turning off the grilling oven and telling the customers they dont have any beef meals due to this. This has happened to me several times, I went to Mc Donalds Silverlakes and they are always happy to assist me. Useless people working at Mc Donalds Glen Village Olympus Pretoria. If I were the CEO I would be ashamed and to tell customers this woww..
0 replies
9 months ago
Paxton Property Practitioners (Pty) LTD Service Issue
I received an email from Paxton Property Practitioners (Pty) LTD where a resident complain about me driving in a one way and speeding. Paxton Property Practitioners (Pty) LTD did not even call me to hear my side of the story they just send a email with a fine. I rep**** back "Note that I did not speed and how can you speed in such a tight spot ? Also because I drive on that road there are several thorns laying in the driveway which I already sent several complaints to you. I am not going to fix my tires again due to these thorns laying in the driveway. You can send someone from Paxton to come and investigate. Also the person who sent you the complaint, how do they know the speed that I am driving ? I added Martyn here for visibility's as I mentioned above there are tree thorns in the driveway this morning. You don't call me about the above issue, you don't email me, you just send out that email. Let me tell you we as residents need to drive in and out of the complex, not you we have to. Our cars are getting damaged due to these thorns laying around, and I bet you if someone's kids step into these thorns you will hear from them. You can ignore me but I will not pay that warning, I will keep driving where I think is safe, you can send someone from Paxton to come and look at the driveway as I asked several times before. If I don't hear back from you EOB then I know that Paxton doesn't care about this complex or its residents." These practitioners are not taking my emails seriously, I even told them about these tree thorns last year and nothing was done. This is a safety risk for all residents that needs to use the driveway and kids running in the road where these thorns are lying around. Can someone pls escalate this to their senior management or the ombudsman. Thanks
0 replies
10 months ago
MTN Contract
I called MTN on the 7th of March requesting cancellation of my contract. Did The REF is 1-53033391130. They send told me " termination date as per contract signed is 22 April 2025" I am still receiving monthly statements from MTN. My contract is paid in full and my MTN number doesn't even work anymore which is correct. Why is MTN still sending me statements this is unacceptable tried calling them and they don't answer. Surely they have this on their systems. I will not pay MTN for this issue. This has to be resolved ASAP
0 replies
14 months ago
Standard Bank
How is it possible that no one from Standard Bank are answering the phones ? It's been more that an hour with no one to assist. As a loyal customer for several years Standard Bank call center services are horrible
71 replies
15 months ago
Mweb Fibre
I have been trying to resolve my fibre issue with MWEB with no luck. There phone system doesn't work, I had a chat with an online agent giving me no update which is unprofessional. I am paying for a 300MB line and have this line for over 2 years now. Over the weekend something went wrong, some configuration took my line to a 30MB line. This is unacceptable as I am trying to get MWEB to resolve this. This is not a cable or device issue which I mentioned several times before, I am getting the same download speed 30MB from wifi and cable. Can someone pls escalate this ?
0 replies
19 months ago
Vodacom Contract Application
I app**** for a new contract over the weekend through Vodacom online services. They requested documents which I send and I received a reference number. Ref - EC-1TZO-16R6L3 and another Ref 100970019 In their emails it stated "Dear MR Ruan van Rooyen. This email serves as a notification of a new contract that has been submitted for reference number: 100970019. Your application has been generated on your profile and vetting has been pended. If you did not initiate this request, please urgently contact Vodacom Customer Care on 082 135. Regards, Vodacom Customer Service" Another email confirmation "Hello Ruan, We're almost done! One of our call centre agents will contact you on 27725991180 within the next 24 hours in order to finish processing your contract application." I have been calling Vodacom several times and this is what I am getting from them 1. We see your application is pending, you have to send the relevant documents. 2. They either drop the call during my application process or they promise the call me back which they don't How can they not check their own services, to see that all documents are send and application approved? Is this how Vodacom treats new clients ? I need to this be escalated to senior management
106 replies
Review Distribution
5 Star
1 (4.166666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (29.166666666666668%)
1 Star
16 (66.66666666666667%)