Zero Customer Support, None at all

This was one of the most shocking customer service experiences I have had in while. I am working on a client's online store and they once had a PayFast now PayGate account for their business which was deactivated due to inactivity. I went to the portal submitted all the documents they required for verification. 14 days later and many follow emails they have not responded, the only email received was from someone forwarding the email to an email that was already copied in my previous email and then zero. I have an impression that these guys had their shi*t together but I have learnt something totally different. I do not recommend them at all, stay away. imagine having to wait this long when you have a serious transaction issue that you need help with. let check PeachPayments or Yoco or Shopify