P&
Payne & Schietekat Motors
Unclaimed Business
P&
Payne & Schietekat Motors
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Jan S
1 reviews | Active since Jan 2020
14 Oct 2022, 10:02
Purchase of "basically new" pre-owned car involved in undisclosed previous accident.
I have deemed it necessary to bring the following incident to your attention. I bought a 2018 Suzuki Jimny with 14500 kilometres on the clock on a cash basis from a car dealership nl Payne & Schietekat in Cape Town during October 2019 after re-acting to an advert in Autotrader. The car was "supposed" to be basically new (considering it had only done 14500 km at that stage) and came with a 5 year or 200,000 kilometre warranty as well as a 60 000 kilometre motor plan in place. The relevant log book in the car was endorsed accordingly. Initially the car was fine and we (actually my wife, as it is her car) were very happy with it until 18 May 2021 when we drove over an un-even spot on the tar road close to our home in Fernglen, Port Elizabeth and the front wheels of the Jimny went into a serious wobble. It felt as if the whole front suspension was coming loose with the wheels falling off. Needless to say we got the fright of our lives (we were both in the car at the time) as this came totally unexpected. I then arranged immediately for it to go to the local Suzuki Dealer namely Tavcor Suzuki. Without boring you with all the nitty gritty detail of the matter we were informed by Tavcor that their technicians have inspected/tested the car and also experienced the wobble that we complained about. However, they further found that the vehicle was in an accident previously which was not recorded anywhere and they (Tavcor) were consequently "distancing" themselves from it. The existing warranty and motor plan as referred to in the third paragraph above, were then cancelled forthwith by Tavcor. Since my wife needed the car for daily transport purposes we had no other alternative than to arrange ourselves for the vehicle to be properly repaired. We thus took it to Revolution Steering Specialists ("RSI") in Port Elizabeth who did a sterling job in correcting it to be back on the road. I have subsequently approached Messers Payne & Schietekat about the matter, but they have flatly denied having any knowledge about this undisclosed accident without any offer for possibly investigating the matter or any other assistance in rectifying the matter. I have reported the matter to the Ombudsman for the Motor Industry in South Africa (MIOSA) but same could not make much progress as the said dealer (Payne & Schietekat) also did not respond to their enquiries. As this incident is a blatant disregard for any form of Consumer protection/satisfaction/co-operation from the relevant dealer's side, it will be appreciated if you can possibly inter-act in any way you see fit and publish this matter on all your platforms to inform the general public about this unscrupulous dealer.
Helpful (0)
|Replies (0)JS
Jan S
1 reviews | Active since Jan 2020
14 Oct 2022, 10:02
Purchase of "basically new" pre-owned car involved in undisclosed previous accident.
I have deemed it necessary to bring the following incident to your attention. I bought a 2018 Suzuki Jimny with 14500 kilometres on the clock on a cash basis from a car dealership nl Payne & Schietekat in Cape Town during October 2019 after re-acting to an advert in Autotrader. The car was "supposed" to be basically new (considering it had only done 14500 km at that stage) and came with a 5 year or 200,000 kilometre warranty as well as a 60 000 kilometre motor plan in place. The relevant log book in the car was endorsed accordingly. Initially the car was fine and we (actually my wife, as it is her car) were very happy with it until 18 May 2021 when we drove over an un-even spot on the tar road close to our home in Fernglen, Port Elizabeth and the front wheels of the Jimny went into a serious wobble. It felt as if the whole front suspension was coming loose with the wheels falling off. Needless to say we got the fright of our lives (we were both in the car at the time) as this came totally unexpected. I then arranged immediately for it to go to the local Suzuki Dealer namely Tavcor Suzuki. Without boring you with all the nitty gritty detail of the matter we were informed by Tavcor that their technicians have inspected/tested the car and also experienced the wobble that we complained about. However, they further found that the vehicle was in an accident previously which was not recorded anywhere and they (Tavcor) were consequently "distancing" themselves from it. The existing warranty and motor plan as referred to in the third paragraph above, were then cancelled forthwith by Tavcor. Since my wife needed the car for daily transport purposes we had no other alternative than to arrange ourselves for the vehicle to be properly repaired. We thus took it to Revolution Steering Specialists ("RSI") in Port Elizabeth who did a sterling job in correcting it to be back on the road. I have subsequently approached Messers Payne & Schietekat about the matter, but they have flatly denied having any knowledge about this undisclosed accident without any offer for possibly investigating the matter or any other assistance in rectifying the matter. I have reported the matter to the Ombudsman for the Motor Industry in South Africa (MIOSA) but same could not make much progress as the said dealer (Payne & Schietekat) also did not respond to their enquiries. As this incident is a blatant disregard for any form of Consumer protection/satisfaction/co-operation from the relevant dealer's side, it will be appreciated if you can possibly inter-act in any way you see fit and publish this matter on all your platforms to inform the general public about this unscrupulous dealer.
0
Replies (0)AM
At M
1 reviews | Active since Jan 2020
14 Apr 2021, 08:26
SECOND HAND VEHICLE BOUGHT
In 2020 I saw an adverti*****t on Gumtree for a 2009 2nd hand ML 320 Mercedes Benz vehicle advertised for R200 000-00 by this business in Bellville. I went down to the dealership to have a look at the car to make an informed decision. The vehicle looked fine to me and I asked the salesperson if there was a full service history and I was told there was. I then decided to buy the car and paid R195 000-00 for it. I went to my bank with the salesperson and made an immediate transfer to their account. After the funds was cleared within approximately 5 - 10 minutes we went back to the dealership. I was then told by the salesman that there is a problem with the air conditioner. I was very upset . He then said they will fix it and it will be ready within 3 days. They then delivered the car to me after three days in Montagu. That was before the lock down in March 2020. Needless to say I have been having problems since that day and has since paid an amount of R50 000-00 towards fixing the car and it is still showing an error. I would like this people to come to the party and refund me my money and take the vehicle back. If not so I will have no alternative option as to take them to my attorney.
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At M
1 reviews | Active since Jan 2020
14 Apr 2021, 08:26
SECOND HAND VEHICLE BOUGHT
In 2020 I saw an adverti*****t on Gumtree for a 2009 2nd hand ML 320 Mercedes Benz vehicle advertised for R200 000-00 by this business in Bellville. I went down to the dealership to have a look at the car to make an informed decision. The vehicle looked fine to me and I asked the salesperson if there was a full service history and I was told there was. I then decided to buy the car and paid R195 000-00 for it. I went to my bank with the salesperson and made an immediate transfer to their account. After the funds was cleared within approximately 5 - 10 minutes we went back to the dealership. I was then told by the salesman that there is a problem with the air conditioner. I was very upset . He then said they will fix it and it will be ready within 3 days. They then delivered the car to me after three days in Montagu. That was before the lock down in March 2020. Needless to say I have been having problems since that day and has since paid an amount of R50 000-00 towards fixing the car and it is still showing an error. I would like this people to come to the party and refund me my money and take the vehicle back. If not so I will have no alternative option as to take them to my attorney.
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Replies (0)ER
Eric R
1 reviews | Active since Jan 2020
28 Nov 2018, 19:22
Fantastic service
We live in Plettenberg Bay and purchasing a used car over the internet is a worrying thing. Unable to view and test drive the car, unable to establish the bona fides of the selling party are the most obvious. But when it gets to providing personal and financial details I really worry. However dealing with Payne &Schietekat was an absolute pleasure. Quick response from Rayne to our internet enquiry, very fair trade in offer for our 2004 Prado and best of all they delivered the car to me in George. Danielle allowed me all the time to inspect the car a Sorento 3.5. It was exactly what the photos promised and only once I was fully satisfied did the paperwork and payment take place. In the month we have had the car we have driven more than 6000 km, Problem free . We recommend the team at Payne&Schietekat unreservedly. Thanks guys for delivering exactly what you promised.
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Eric R
1 reviews | Active since Jan 2020
28 Nov 2018, 19:22
Fantastic service
We live in Plettenberg Bay and purchasing a used car over the internet is a worrying thing. Unable to view and test drive the car, unable to establish the bona fides of the selling party are the most obvious. But when it gets to providing personal and financial details I really worry. However dealing with Payne &Schietekat was an absolute pleasure. Quick response from Rayne to our internet enquiry, very fair trade in offer for our 2004 Prado and best of all they delivered the car to me in George. Danielle allowed me all the time to inspect the car a Sorento 3.5. It was exactly what the photos promised and only once I was fully satisfied did the paperwork and payment take place. In the month we have had the car we have driven more than 6000 km, Problem free . We recommend the team at Payne&Schietekat unreservedly. Thanks guys for delivering exactly what you promised.
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Replies (0)JM
Jacques M
1 reviews | Active since Jan 2020
17 Oct 2016, 08:46
Good to know there are still good car dealerships!
<p>Bough a Freelander II from Jacques at Payne and Schietekat in Bellville and received fantastic service! Very happy with the car, price and warranty offered. Very nice to deal with someone who understands customer service and have good product knowledge. </p>
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Jacques M
1 reviews | Active since Jan 2020
17 Oct 2016, 08:46
Good to know there are still good car dealerships!
<p>Bough a Freelander II from Jacques at Payne and Schietekat in Bellville and received fantastic service! Very happy with the car, price and warranty offered. Very nice to deal with someone who understands customer service and have good product knowledge. </p>
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Carey-anne Lawrence
1 reviews | Active since Jan 2020
8 Mar 2016, 07:08
What amazing service and after sales service!!
I recently purchased a car from Payne-Schietekat Motors and have had the most amazing service and after sales service! I highly recommend this dealership to anyone you is looking for a second had car!!!!
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Carey-anne Lawrence
1 reviews | Active since Jan 2020
8 Mar 2016, 07:08
What amazing service and after sales service!!
I recently purchased a car from Payne-Schietekat Motors and have had the most amazing service and after sales service! I highly recommend this dealership to anyone you is looking for a second had car!!!!
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