CL
Carey-anne Lawrence
Active since Nov 2012
21
Reviews
0
Industries
Reviews
21 reviews32 months ago
It seems the only way anything gets resolved is when one complains on Hello Peter.
Logged a fault on Wednesday regarding a break in my fibre, technicians came out on Friday morning who were lovely but could not solve the issue. I was told I was that I will receive a quote for the reinstallation and as soon as I pay I can book for the reinstallation. They left at 10am and at 2pm I started phoning about the quote, sent from pillar to post and calls being dropped. at 2:22pm I received the quote and by 2:35pm I had made payment and sent the proof of payment. I begged for the installation to take place this weekend as it is affecting my work/job. I tried calling Nicole and eventually got Susan who promised Nicole would phone me back... I am still waiting. I have left another message this morning and I have emailed Nicole in hopes to have this sorted as soon as possible. If I had not paid already I would have looked at changing companies as the service is shocking and seems the only way anything gets resolved is when one complains on Hello Peter.
131 replies
71 months ago
Great service!
Chadwick was so helpful friendly and a pleasure to deal with! A true asset to your company!
105 replies
89 months ago
Shocking attitude and service!!!!!!!!
I am disgusted in the service and attitude of Discovery South Africa I have been going to the same medical practice for over 10 years and have always been able to use the out of saving extender benefit for GP consultations. But now they are refusing to pay, according to the practice they were not informed that they were no longer on the panel and only when patients start complaining were they made aware , and according to Discoveries call centre they were never on the panel (but they have always paid) they are now refusing to pay and are saying it was my responsibility to find out if they were on the panel. Why would I need to find this out if they always were on the panel. When I told them that I will be going to the ombudsman I was met with a rude response of "go head" I am so sick of them taking our money and trying at every point not to pay out what they are required to payout, this is not the first time this has happened with them, they use the fact that people are not educated on medical aids to get out of paying for things that they are legally required to pay for.
210 replies
93 months ago
Taking money from accounts you have not been granted permission too
How DARE you take money out of an account I have NOT given you permission too! I want the funds reversed! NOW otherwise I am going to take this to the Ombutsman Phone me NOW!
105 replies
96 months ago
FNB are thief's and fraudsters!
I am SO over you BullSh*** this is the 2nd month in a row you have taken 3 debt orders off my account!!! I want my money returned to me TODAY! or I will be going to the Ombudsman! I gave you NO right to do what you are doing!!!
106 replies
97 months ago
Double debit
I pay my credit card on the 25th April and on the 2nd May you debit me again! I contact your team and they say its because you had a system error! well that is not my problem but has become my problem! And then it takes 3 days for me to get my money back! Time to change banks!
53 replies
108 months ago
Life and death chronic medication, What a JOKE!
<p>My husband and I have been member of Discovery Health for many years, my husband has been diabetic since he was 6 years old, and has been on the same medication for the last 8 years. He received an sms from Discovery a few days ago advising that he needs to check the new Chronic list that has been sent to him, neither him nor I ever received this email. Upon enquiring he was told that his one insulin he is on has been removed from his chronic medication as he has not purchased it in the last 3 months (This particular insulin is used once a day at night and therefore lasts longer) But if he had not contacted them we would have never known!!!!! Then we find out that BOTH his insulins that he needs on a daily basis to survive is no longer on the list of approved chronic medications!!!!!!!!! As I said my husband has been Diabetic since he was 6 and has become immune to many insulins the only one he is able to take are the ones he has been on for the last 8 years. Now we get told that we need to motivate why he needs to be on these insulins, we have spoken to his specialist who advised that there is no point as Discovery have already told him that they will not approve his insulins! I am appauled by the lack of consideration Discovery has towards patients that are chronically ill. This is not the first time we have had issues with discovery not wanting to cover something to do with my husbands condition. I feel it is time to take this further and go to the media!</p>
112 replies
109 months ago
Phone suspended due to your incompetence
<p>Cellc did not debt my account for 4 months, then they wake up and try debt me R5000 once off, I have 2 seperate case numbers where I have tried to work out a payment plan as I do not have R5000 to pay them once off and now they have suspended my phone! </p>
112 replies
114 months ago
Incorrect info!
<p>I called the Cellc Hout Bay branch to inquire about package for the Iphone 7 for my UPGRADE, I was told about a package which included a R5000 cash back which I accepted and advise them I would be in over the weekend to do the upgrade. I went in on the Saturday and sat with a consultant explained the package I was offered and she proceeced to do the upgrade, only when she got to loading the card did she call the manage over who eplained that I am not entitled to the cash back as it was only for new contracts. I demanded the cash back as it was promised to me and the manager has been trying to get head office to assist, this has been back and forth for over 2 weeks now. My last resort was Hello Peter but I will take this further if I need to. I want what was advised.</p>
112 replies
118 months ago
3 hours my 60 year old mother was stranded waiting for a tow truc****!
<p>I can not believe you can run a business! My mother is in hystirics after she has sat and waited... and STILL waiting for 3 hours for a tow truck to pick her car up! I am appualed! </p>
0 replies
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (42.857142857142854%)
1 Star
9 (42.857142857142854%)