BritelinkMCT
Claimed Business
BritelinkMCT
Claimed Business
28 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, BritelinkMCT receives overwhelmingly negative feedback centered on missed appointments, unresponsive communication channels, and prolonged delays in fibre installations and repairs. Customers repeatedly report unanswered emails, phone lines going to voicemail, and technicians failing to arrive as scheduled. Refund requests and damage complaints are also left unresolved for extended periods. However, a smaller group of customers praise the company for prompt same-day technician visits, friendly and knowledgeable staff, and quick, neat installations when service is delivered successfully.
Performance(last 12 months):
0Trustindex Rating
#36Ranked In Internet & Telecoms
62h 4mReply Time
-19 NPSUnlikely
Replied to 85% of negative reviews
Reply time on negative reviews: 72 hours 56 min
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
62h 4m
NPS Score
-19
Recommended: Unlikely
Replied to 85% of negative reviews
Reply time on negative reviews: 72 hours 56 min
Review Distribution
2.1|28 Reviews
May '25 - Apr '26
5(29.2%)
4(4.2%)
3(0%)
2(0%)
1(66.7%)
5(29.2%)
4(4.2%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About BritelinkMCT
Based on recent customer reviews, BritelinkMCT receives overwhelmingly negative feedback centered on missed appointments, unresponsive communication channels, and prolonged delays in fibre installations and repairs. Customers repeatedly report unanswered emails, phone lines going to voicemail, and technicians failing to arrive as scheduled. Refund requests and damage complaints are also left unresolved for extended periods. However, a smaller group of customers praise the company for prompt same-day technician visits, friendly and knowledgeable staff, and quick, neat installations when service is delivered successfully.
BritelinkMCT has a TrustIndex of 0 out of 10 on Hellopeter, based on 28 reviews in the last 12 months. They reply to 85% of negative reviews, typically within 72 hours 56 min. Hellopeter has tracked BritelinkMCT across 206 total reviews. How is the TrustIndex calculated? →
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Amoré Strydom
1 reviews | Active since Jan 2020
17 Feb 2026, 07:43
Britelink MCT
Britelink MCT. Afrihost logged a ticket on Thursday. Got a call on Friday to confirm that No link will be here on Monday to fix the broken fibre line and they did not show nor call nor reply to emails! What terrible service. I feel for companies who use unreliable 3rd parties to do work for them as the lack of service from one company can destroy multiple other companies. Do better
Helpful (0)
|Replies (0)AS
Amoré Strydom
1 reviews | Active since Jan 2020
17 Feb 2026, 07:43
Britelink MCT
Britelink MCT. Afrihost logged a ticket on Thursday. Got a call on Friday to confirm that No link will be here on Monday to fix the broken fibre line and they did not show nor call nor reply to emails! What terrible service. I feel for companies who use unreliable 3rd parties to do work for them as the lack of service from one company can destroy multiple other companies. Do better
0
Replies (0)TM
Tim M
1 reviews | Active since Jan 2020
12 Feb 2026, 10:56
BritelinkMCT vehicle causes damage to property and drives off.
On January 18 this year, a BritelinkMCT vehicle broke a 3 metre high succulent, on my pavement in half. It has taken me about 14 years to grow. The driver just drove off while I was shouting for him to stop. I have tried to contact them numerous times, but they don't respond to my messages.
Helpful (0)
|Replies (0)TM
Tim M
1 reviews | Active since Jan 2020
12 Feb 2026, 10:56
BritelinkMCT vehicle causes damage to property and drives off.
On January 18 this year, a BritelinkMCT vehicle broke a 3 metre high succulent, on my pavement in half. It has taken me about 14 years to grow. The driver just drove off while I was shouting for him to stop. I have tried to contact them numerous times, but they don't respond to my messages.
0
Replies (0)MM
Marks M
1 reviews | Active since Jan 2020
29 Jan 2026, 07:06
Worst Service and no communication
I logged a ticket with Vuma on the 22 Jan 2026 for ONT to be relocated to another part of the building(house).A technician was dispatched,disconnected the ONT and ran a new fibre cable.However he advised that another team will come to the splicing same day or following day. To this day,we are still without connection,no one came through.The office line goes to voicemail.I have sent an email but still nothing.
Helpful (0)
|Replies (0)MM
Marks M
1 reviews | Active since Jan 2020
29 Jan 2026, 07:06
Worst Service and no communication
I logged a ticket with Vuma on the 22 Jan 2026 for ONT to be relocated to another part of the building(house).A technician was dispatched,disconnected the ONT and ran a new fibre cable.However he advised that another team will come to the splicing same day or following day. To this day,we are still without connection,no one came through.The office line goes to voicemail.I have sent an email but still nothing.
0
Replies (0)MT
Malakia T
1 reviews | Active since Jan 2020
24 Jan 2026, 06:44
Britelink is poor and dishonest
I logged a call with Afrihost/Vuma at about 13h30, yesterday, 23Jan, I got a message that a technician has been dispatched. It is 8h40 on the 24th, the technician has not arrived. The last time I was told that Britelink responds within 1 hour. It is over 15 hours now. Now that is very poor, extremely poor. Can you do what you have promised.
Helpful (0)
|Replies (0)MT
Malakia T
1 reviews | Active since Jan 2020
24 Jan 2026, 06:44
Britelink is poor and dishonest
I logged a call with Afrihost/Vuma at about 13h30, yesterday, 23Jan, I got a message that a technician has been dispatched. It is 8h40 on the 24th, the technician has not arrived. The last time I was told that Britelink responds within 1 hour. It is over 15 hours now. Now that is very poor, extremely poor. Can you do what you have promised.
0
Replies (0)JW
John W
1 reviews | Active since Jan 2020
21 Jan 2026, 12:35
No more dead children
Good day Roughly half an hour ago, two of your branded vehicles drove past UJ in Auckland Park, completely ignoring multiple red traffic lights. In light of the recent deaths of several schoolchildren in the Vaal Triangle, which were caused by "professional" drivers completely ignoring rules of the road and traffic laws, you and your drivers need to do better. Regards.
Helpful (0)
|Replies (0)JW
John W
1 reviews | Active since Jan 2020
21 Jan 2026, 12:35
No more dead children
Good day Roughly half an hour ago, two of your branded vehicles drove past UJ in Auckland Park, completely ignoring multiple red traffic lights. In light of the recent deaths of several schoolchildren in the Vaal Triangle, which were caused by "professional" drivers completely ignoring rules of the road and traffic laws, you and your drivers need to do better. Regards.
0
Replies (0)CA
Carmel A
1 reviews | Active since Jan 2020
8 Jan 2026, 13:44
Extremely poor service
I've been trying to get my fibre reinstalled at the new property and to no avail. Their Technicians don't take the jobs, they keep tagging each other and no one keeps to their appointments. This is atrocious service from Vuma and Britelink.
Helpful (0)
|Replies (0)CA
Carmel A
1 reviews | Active since Jan 2020
8 Jan 2026, 13:44
Extremely poor service
I've been trying to get my fibre reinstalled at the new property and to no avail. Their Technicians don't take the jobs, they keep tagging each other and no one keeps to their appointments. This is atrocious service from Vuma and Britelink.
0
Replies (0)rF
rushanta F
1 reviews | Active since Jan 2020
5 Jan 2026, 12:29
Fiber installation disaster
Is there a reason why my fiber installation can never be completed? I have been calling Vuma, Mweb, and you guys repeatedly, and yet I get no answers. I was told two different times about the installation, and when I finally got hold of Vuma, I was told it would be done at half past two today. Why is there such a complete lack of communication? I honestly don’t understand why your technicians can just show up and schedule installations whenever it suits them, completely ignoring the time that works for me. This is extremely frustrating and unacceptable.
Helpful (0)
|Replies (0)rF
rushanta F
1 reviews | Active since Jan 2020
5 Jan 2026, 12:29
Fiber installation disaster
Is there a reason why my fiber installation can never be completed? I have been calling Vuma, Mweb, and you guys repeatedly, and yet I get no answers. I was told two different times about the installation, and when I finally got hold of Vuma, I was told it would be done at half past two today. Why is there such a complete lack of communication? I honestly don’t understand why your technicians can just show up and schedule installations whenever it suits them, completely ignoring the time that works for me. This is extremely frustrating and unacceptable.
0
Replies (0)NA
Naeem A
1 reviews | Active since Jan 2020
28 Oct 2025, 04:11
Pathetic Service from Aneske Smit from Britelink MCT
Really Pathetic Service from Aneske Smit which is the head of Pretoria she does not even give details for someone higher …. Really need assistants with a glass door which was broken in the beginning of August 2025 they asked for 3 quotes which we provided they have chosen a vender but till now this is not sorted …. It is really frustrating emailing them every week which most of the time she does not respond and when she does respond she just says she will get back to me and still does not
Helpful (0)
|Replies (0)NA
Naeem A
1 reviews | Active since Jan 2020
28 Oct 2025, 04:11
Pathetic Service from Aneske Smit from Britelink MCT
Really Pathetic Service from Aneske Smit which is the head of Pretoria she does not even give details for someone higher …. Really need assistants with a glass door which was broken in the beginning of August 2025 they asked for 3 quotes which we provided they have chosen a vender but till now this is not sorted …. It is really frustrating emailing them every week which most of the time she does not respond and when she does respond she just says she will get back to me and still does not
0
Replies (0)