Paystack
1.8|123 reviews
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Rene T
1 reviews | Active since Member
26 Nov 2025, 13:09
Paystack - Merchant a **** - becareful before you use this company.
This company has a **** company LearniGo - a merchant using their app for payment. I made a purchase through Paystack app to LearniGo, I have had no feedback, all emails have been returned to me and they are uncontactable. I emailed Paystack and received a response " Thank you for providing these details and for reaching out to Paystack with this issue! This transaction was indeed successful and you should receive value for it.
Please reach out to the LearniGo team by sending a mail to learnigo321@gmail.com with this reference number for help in finding that transaction: rm3Jzir9NA3zfhkCQXz2cuy42 I have also copied them in this email so they can have more context on the situation. Please let me know if there's anything else I can do to help and I'll be happy to help! Have a lovely day!"
The response is of no help at all and despite emailing Paystack ***** department, I yet to receive a resonse. I only purchased from LearniGoy because it was done through Paystack as I was under the impression that you vetoed all their merchants. I am clearly mistaken and will never use their services again. Sadly this company cannot be trusted to ensure that their merchants are legitimate.
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Replies (53)Paystack's replyOfficial
10 Dec 2025, 09:43Hi Rene, thank you for raising this. We completely understand how concerning it is when you don’t receive what you paid for, and we’re very sorry for the frustration this has caused. Once you contacted us, our team confirmed the payment was successful and immediately reached out to the merchant on your behalf to request resolution. When they remained unresponsive, we escalated this internally for investigation and guided you to file a chargeback with your bank — the fastest way to secure a refund in cases like this.
We take reports of merchants failing to deliver extremely seriously, and we are reviewing this business to ensure the right actions are taken. Thank you for bringing this to our attention and helping us protect other customers - we’ll continue working to support you toward a fair resolution.
We take reports of merchants failing to deliver extremely seriously, and we are reviewing this business to ensure the right actions are taken. Thank you for bringing this to our attention and helping us protect other customers - we’ll continue working to support you toward a fair resolution.
Best regards,
Paystack's reply10 Dec 2025, 09:43
Official
Hi Rene, thank you for raising this. We completely understand how concerning it is when you don’t receive what you paid for, and we’re very sorry for the frustration this has caused. Once you contacted us, our team confirmed the payment was successful and immediately reached out to the merchant on your behalf to request resolution. When they remained unresponsive, we escalated this internally for investigation and guided you to file a chargeback with your bank — the fastest way to secure a refund in cases like this.
We take reports of merchants failing to deliver extremely seriously, and we are reviewing this business to ensure the right actions are taken. Thank you for bringing this to our attention and helping us protect other customers - we’ll continue working to support you toward a fair resolution.
We take reports of merchants failing to deliver extremely seriously, and we are reviewing this business to ensure the right actions are taken. Thank you for bringing this to our attention and helping us protect other customers - we’ll continue working to support you toward a fair resolution.
Best regards,