DOWN WITH DISHONESTY

Last November 2020 I purchased a refurbished laptop from PC LAPTOPS for R11000, it came with a one year warranty, on the night of the warranty expiring (2021) the hard drive blew, PC lap Tops after numerous heated arguments with the manager Andre Daneeden agreed to fix it under the warrantee. As it was in fact during the warranty it broke and their offices were not open. I do not have copies of the correspondence as I lost all my information, both personal and the business I own due to the hard drive blowing. Due to Covid I have only been able to reopen my company in Nov 2021 when the numbers increased to 2000 as I do mass catering. Andre made it clear that the new hard drive that was replaced beginning Nov 2021 does not carry any warranty. On the 15th of Nov 2021 the hard drive blew again and I had to use another company to repair the hard drive as PC laptops quoted more than double that of the other provider. Again all the information was lost including court documents and business docs. The company that repaired the hard drive pointed out to me that this laptop is in fact a 2013 model, which is more than 10 years old, to pay over R11000 for a 10 year old laptop is day light robbery. On Friday 19th of November the on switch broke, which again I paid to have repaired by another company than PC laptop as they are masters of ripping people off. On Monday 21st Nov 2021 the speakers stopped working. All these problems have been confirmed that the laptop is just very old. I would like my money refunded as all I am doing is spending money which I do not have, I cant even buy food and get food from dustbins, but have to pay for a laptop that I bought for R11000 under the false pretenses it was refurbished to new, not 10 years old and PC Laptop would in fact make more money from ware and tear of the old computer being constantly repaired. In total I have lost over 6 weeks of job hunting due to repairs to my laptop. Under the circumstances the six weeks I lost looking on line for a job cost me thousands and caused extreme mental distress. The files can be obtained from Kraaifontein Day Clinic Room 19. I did try explaining my concerns to Andre this morning and insisted in the most aggressive manner that I email him. Because of all the stress the Covid and respective problems have caused I had a stress Epilepsy attack after talking to him, these attacks can result in death and Andre is well aware of my circumstances as it has been mentioned to him on numerous occasions.

I look forward to your response and stopping companies like PC Laptops misleading people and effectively causing damages that can not be repaired. Please can you advise if I need to open a case at the police station or what the next step in my complaint will be.

Regards Belinda Mew 0826006966