No sense of urgency!

Don’t bother if your case is an emergency, they put me on a waiting list for almost three years while she has been in contact with the paediatrician “ Dr N Sibiya “ that was discharging my baby from Netcare Waterfall hospital to go and see her for further evaluation as a specialist with all the relevant docs and scans.

Follow up calls you will be dismissed and advised that they is nothing the practice can do as they are fully booked, when you state the waiting period of your appointment the receptionist by the name of “ Teresa “ will further add salt to your wound by saying it’s impossible and be dismissive and rude too proud to even apologise.

Urgent cases do not exist! Lack of empathy! Thought “ emergency “ existed in the medical field💭wait till you call this practice or maybe it’s for certain “individuals “ / certain “ medical professionals “

I’ve attached my referral letter from Dr Sibiya Netcare Waterfall since it was dismissed as impossibility.